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Mitsubishi Heavy Industries · 2 days ago

HRIS - Customer Success - Sr. Engagement Solutions Manager

Houston, TX

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Sr. Customer Success - Engagement Solutions Manager to join their team. This role is critical in shaping the global HRIS strategy by leading initiatives that align system capabilities with business goals and overseeing a team of Customer Success Analysts.

ElectronicsIndustrialMachinery ManufacturingManufacturing

Responsibilities

Lead global HRIS initiatives and implementations, managing project timelines, resource allocation, stakeholder communication, and efficient delivery of new or enhanced technical solutions

Supports the development and maintenance of the global strategic roadmap for HRIS capabilities that supports long-term business objectives and evolving workforce needs

Drives change management strategies that align people, processes, and technology to achieve sustainable transformation

Manage a team of Customer Success Analysts to ensure high-quality support for HRIS inquiries, issues, and service requests from customers across multiple affiliate businesses globally

Act as a strategic liaison between affiliate business users and technical HRIS teams, translating business needs into technical requirements to ensure accurate and timely execution of technical solutions

Serve as the primary point of escalation for HRIS service delivery, overseeing intake workflows, prioritization, and resolution timelines for multiple systems

Foster strong cross-functional partnerships equally with internal teams and external affiliate customers to ensure seamless integration, alignment, and optimization of HR systems and processes

Consults with HR Leadership and other teams to continuously evaluate and leverage SuccessFactors and other HR technology capabilities to support people strategies and enhance user experience

Lead, coach, and develop a team of Customer Success analysts by providing ongoing mentorship, performance feedback, and professional development opportunities

Support the selection, communication and ongoing relationships with external HRIS vendors and providers

Leverage data analytics and system insights to identify trends, inform HR strategy, and proactively recommend enhancements to improve employee experience and operational outcomes

Collaborate with senior HR and business leaders to align HRIS initiatives with organizational priorities, ensuring technology investments deliver measurable value

Champion a culture of continuous improvement by identifying opportunities to streamline processes, enhance system usability, and increase adoption across global teams

Stay informed on emerging trends in HRIS technologies to make recommendations

Partner with HR to ensure data integrity and optimal use of HRIS systems through proactive support and guidance

Maintains strict confidentiality and controls to protect sensitive personnel information across systems

Facilitate training for new HRIS tools, features or updates in collaboration with HR and IT partners

Maintain a deep understanding of system functionality and processes to support the global HRIS strategy

This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned

Qualification

HRIS implementationVendor managementProject managementData analyticsAPIsData migrationsGlobal data privacyMicrosoft Office SuiteComplianceJapanese cultureCommunicationTeam leadership

Required

Bachelor's degree in business administration, Human Resources, Information Technology, Computer Science, or an equivalent combination of education/certifications and experience

Minimum of ten (10) years of progressive experience leading large system implementation projects, ideally HRIS, including at least five (5) years in a people manager capacity

Proven experience managing project communication and milestones for system integrations

General understanding of technologies and tools such as APIs, data migrations, and middleware platforms

Strong project management and vendor management skills for large-scale projects

Understanding of global data privacy regulations, system security practices, and compliance requirements

Excellent communication skills with the ability to bridge technical and business stakeholders

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Experience working in a fast-paced, timeline-driven environment