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TAK Broadband · 1 month ago

Field Supervisor, Telecom Fulfillment

San Marcos, TX

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

3+ years exp

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. They are seeking a Field Supervisor to oversee daily installation and fulfillment operations, ensuring tasks are completed on time and meet quality standards.

InternetMarketingTelecommunications

Responsibilities

Oversee the daily installation/fulfillment operations of assigned market

Verify that all technicians are logged in, have their routes, and are ready to begin work - confirm first-call readiness and ensure every tech is in position to start on time

Distribute daily work or redistribute work if technician calls out; cover the route if cannot be reassigned

Participate in the onboarding of new contractor crews

Monitor technician progress throughout the day using workforce management tools

Perform in-person quality checks (QC) on completed work and provide coaching

Respond to client calls or escalations as they come in

Support technicians by phone or directly on-site when they run into troubleshooting issues

Help mentor and develop technicians while on-site or during ride-along

Participate in daily KPI/verification calls with client and internal leadership

Communicate with client leadership, internal workforce teams, and field technicians throughout the day to keep everyone aligned on workload, reroutes, escalations, and needs

Validate any jobs marked 'not done' by contacting customers and confirming accuracy so work is not incorrectly reported

Support the warehouse teams with tracking and collecting of all required client equipment from assigned market

Be present for CPE deliveries and help stock and scan equipment as well as assign CPE to technicians and ensure proper tracking and documentation

Ensure all tasks assigned to your market are completed in a timely manner and meet organizational quality standards

Be the market 'expert' and 'go to' resource spending 80%+ time in the field

Review 10%+ market completed work monthly and provide feedback

Ensure that resources (i.e. company, and client equipment, meters, PDA’s, etc.) are secured and maintained in proper working order

Travel to project sites +/- 50% annually with some overnight stays

Ensure contracted crews adhere to safety standards, and all federal, state and local laws

Exceed client and company performance metrics for assigned market

Work in a variety of environments; indoors, outdoors, tight spaces and elevations

Qualification

Telecommunications experienceLeadership experienceCustomer service skillsProblem-solving skillsTroubleshooting skillsTeam developmentTime management skillsRelationship buildingFeedback skills

Required

3+ years of cable, broadband or telecommunications experience required

Prior leadership experience a plus

Ability to travel daily +/- 50% annually, open to a variety of schedules and accessible as the point of escalation

Excellent customer service, time management, problem-solving and troubleshooting skills

Ability to build and maintain positive relationships with internal and external customers

Ability to give feedback; positive and negative when needed

Strong desire to grow and develop team members

Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time

Ability to safely navigate various terrains, managing equipment and tools

A body weight of no more than 275 pounds to perform ladder work safely. Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role

Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving

Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)