Health Care for the Homeless ยท 1 month ago
Spanish-Speaking Client Service Representative
Baltimore, MD
Full-time
Onsite
Entry Level
1+ years expHealth Care for the Homeless is a mission-driven organization committed to racial equity and community wellness. The Client Service Representative provides essential customer service and administrative support to clients, ensuring a smooth visit experience while managing confidential information and assisting with various tasks throughout the clinic.
Health CareNon ProfitSocial
No H1B
Responsibilities
Greets clients and visitors upon arrival to the clinic and appropriately route them to the correct staff member; utilizing appointment systems, registration staff and triage protocols
Manages the intake of clients into the practice in a friendly and service-oriented manner; registers and assist clients with completing baseline information. Ensuring client chart is complete of all required information such as, verification of patient demographics and payer coverage. Helps with completing consents and verifying insurance status, including updating PCP, EVS and updating insurance databases
Manages the client discharge process which may include processing internal and external referrals, informing clients of their referral information, scheduling follow-up appointments, and distributing tokens
Schedule appointments for clients across multiple disciplines via in-person requests or telephone calls. Document all activities in the EMR to ensure proper preparation of medical record and billing information prior to the time of appointment
Supports other members of the clinic team to ensure smooth client workflow and excellent customer service
Takes phone calls in accordance with the policy and service expectations for those clients on the phone as well as those in the clinic; provides telephone triage; disseminates messages appropriately utilizing available technology as appropriate; prioritizes calls appropriately and timely
Process release of information requests; receive and distribute PHI in accordance with agency protocols aadhering to HIPAA and patient confidentiality requirements
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency , local, state, federal and regulatory bodies
Takes personal responsibility for the neat appearance of their work space and the reception area, assuring each area represents the agency in a positive manner
Performs other duties within the scope of client service representative as assigned
Qualification
Required
High School Diploma or GED required
One year of experience in Customer Service required
Fluent Spanish skills as graded by an exam given before the offer letter
Experience working with people who are experiencing homelessness or from low-income backgrounds
Experience working with computers and databases, preferably medical or insurance systems
Excellent customer service, with ability to clearly communicate verbally and in writing
Must be able to maintain confidentiality in all circumstances
Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor
High level of motivation, initiative and responsibility
Able to work with interdisciplinary teams
Able to cope with interruptions, be flexible and be a team player
Preferred
Security or de-escalation training preferred
Benefits
$4,000 bonus
Company
Health Care for the Homeless
Health Care for the Homeless provides health-related services, education, and advocacy to reduce the incidence and burdens of homelessness.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chante' Brady
Chief Financial Officer
Keiren Havens, MS-HRD, MTS
Chief Strategy Officer
Company data provided by crunchbase