Apply on Employer Site

EOS · 1 month ago

Field Service Engineer, Northeast

Devens, MA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

EOS is a leader in industrial 3D printing technology, seeking an experienced On-site Service Engineer to provide service and support for local customers’ equipment. The role involves installation, repair, and maintenance of equipment, ensuring customer satisfaction through technical assistance and preventative maintenance procedures.

3D PrintingMachinery ManufacturingPrinting

Responsibilities

Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications

Provide on-site technical/remote assistance to help troubleshoot and repair equipment

Perform preventative maintenance procedures for customer’s equipment within the scheduled time

Timely, accurate submission of all service documentation according to EOS procedures and guidelines

Cooperate in projects such as training, documentation, and exhibition installations

Work closely with 2nd Level Support to ensure local installation base is maintained to company standards

Communicate and maintain service records and service reports

Manage EOS service tools and spare parts inventory to ensure accurate inventory of company assigned assets

Qualification

Industrial equipment servicingElectrical engineering technologyAdditive manufacturingTechnical troubleshootingService documentationMS-WindowsNetwork knowledgeProfessional conductCommunication skillsTeamwork