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Physical Therapy at St. Luke's · 2 months ago

Full Time Front Desk Coordinator, Outpatient Physical Therapy

Orefield, PA

Full-time

Onsite

Mid Level

3+ years exp

St. Luke's is dedicated to providing excellent care and improving access to healthcare in the community. The Front Desk Coordinator is responsible for managing clerical functions within the Physical Therapy Department, including patient registration, scheduling, and insurance verifications.

Health CareHospitalRehabilitation

Responsibilities

Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department

Receives and updates patient information

Maintains files in the appropriate order

Establishes and maintains accurate patient records and record filing system

Accurately completes the registration process in the current computer system

Verifies patient’s insurance benefits

Processes pre-certifications/authorizations depending on the special requirements of the patient’s insurance company

Schedules appointments considering patient needs and utilizing the clinic time efficiently

Confirms appointments and maintains a full department schedule

Communicates any scheduling problems to the Department Manager

Receives cash, checks, and credit card payments and prepares receipts

Distributes mail to clinical staff

Processes requests for release of information in accordance with the policies set forth by the Medical Record Department

Qualification

MS OfficePatient registrationInsurance verificationClerical functionsOffice experienceRehabilitation experienceCommunication

Required

High School graduate or equivalent

Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels

Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients' needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients

Work processing experience required including mastery of MS Office (Word, Excel, and Access)

Experience with other PC software (statistical database, presentation, etc.) essential

Three years related office experience required, preferable in a medical setting