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General Dynamics Information Technology · 4 days ago

Windows Desktop Engineer - TS/SCI w/Poly

Annapolis Junction, MD

Full-time

Onsite

Mid, Senior Level

$110K/yr - $150K/yr

5+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to U.S. government agencies. They are seeking a Windows Desktop Engineer to provide advanced technical support, ensure system stability and security, and collaborate on IT projects while assisting end-users and support staff.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams

Diagnose and resolve complex hardware and software problems

Perform root cause analysis for recurring issues and implement permanent fixes

Ensure the stability, security, and performance of Windows desktop systems

Apply patches, updates, and configuration changes to maintain compliance and security standards

Manage and resolve high-priority incidents and problems within SLAs

Document resolutions and create knowledge base articles to improve future support processes

Conduct post-incident reviews to identify improvements

Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments

Assist in the design and implementation of new technologies and solutions

Provide guidance and training to Tier 1 and Tier 2 support staff

Assist end-users with complex technical issues and provide advanced troubleshooting

Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues

Generate reports on system performance, incident resolution, and other metrics as required

Qualification

Windows operating systemsSystem AdministrationAdvanced troubleshootingCompTIA Security+ CESCCMPowerShellActive DirectoryITIL knowledgeCloud services familiarityDocumentation skillsInterpersonal skillsOrganizational skills

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

5 + years of related experience

US Citizenship Required

Bachelor of Arts/Bachelor of Science

Windows operating systems (Windows 10, Windows 11) and related technologies

Strong understanding of hardware components, peripheral devices, and drivers

Experience with system imaging, deployment, and management tools

SCCM

MDT

Advanced troubleshooting skills and ability to diagnose complex issues

Excellent communication and interpersonal skills

Strong documentation and organizational skills

Experience with scripting and automation (e.g., PowerShell)

Knowledge of ITIL framework and best practices

Experience with endpoint security solutions

Familiarity with cloud services and integration (e.g., Microsoft Azure)

Proficiency with Active Directory, Group Policy, and network configurations

This role may require occasional evening or weekend work to perform maintenance or resolve critical issues

On-call support may be required

Certification Required: CompTIA Security+ CE

Benefits

Comprehensive benefits and wellness packages

401K with company match

Medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees