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J.B. Hunt Transport Services, Inc. · 8 hours ago

Senior Casualty Claims Examiner

Lowell, AR

Full-time

Onsite

Senior Level

5+ years exp

J.B. Hunt Transport Services, Inc. is a leading transportation and logistics company, and they are seeking a Senior Casualty Claims Examiner. This role involves investigating and resolving significant to catastrophic claims, negotiating settlements, and leading a team to ensure efficient processing of casualty claims.

LogisticsShippingTransportation

No H1B

Responsibilities

Utilize independent knowledge and experience to conduct claims investigations to determine liability exposure of each assigned claim. This investigation includes analysis of state and federal laws, retaining services of field investigators, outside legal counsel to obtain a full picture of exposure and documentation of all findings for each claim within the claims matter management system for management review as well as internal and external audit processes

Manage significant to catastrophic claims involving alleged property damage and bodily injury through the interview of key witnesses, securing evidence, reviewing applicable statutes and laws, analysis of estimates of repair, and analyzing medical reports

Handle all monetary aspects of assigned claims through the calculation of financial exposure analysis leading to the establishment of reserves at proper levels within assigned approval levels. And, by keeping management aware of claims with exposures above approved levels for continuous timely and efficient resolutions of assigned claims

Manage negotiations with claimants, claimant's legal representatives or third parties by utilizing strong communication and negotiation skills in sharing investigative results and rationale, listening to claimant perspective and arguments and influencing claimant perspective to achieve consensus on appropriate and final resolution of assigned claims

Utilize strong communication skills to keep all stakeholders aware of findings, decisions, and resolutions to support plans and initiatives to meet business unit needs while establishing accountability in achieving results and identifying and addressing improvement opportunities

Prioritize and manage assigned claims workload to keep all involved parties informed and provide timely claims status updates

Initiate prompt contact with claimants to obtain information and establish the claims process; process incoming calls, emails, and notifications to support workload surges and/or extenuating situations including the creation of accident reports from the accident hotline

Collect and analyze data from internal departments and third-parties to create repair estimates for company equipment to subrogate against adverse parties; present collected data to adverse party for collection or reimbursement of damages

Ensure compliance with company and departmental policies and procedures that support the mission, values and standards of ethics and integrity of the company

Pursue continual education in the practice of transportation claims management through internal training, seminars, and other educational materials to stay abreast of the changing claims and legal environment

Retain and manage outside counsel to assist in the investigation, preservation, and documentation of any significant to catastrophic claims. Utilizing independent knowledge and experience to interpret legal guidance in forming personal evaluations of claims from a liability and financial exposure standpoint

Retain and manage outside counsel in the defense of matters in which the company has been named in legal proceedings. Utilizing the guidance and legal opinion of outside counsel in assisting to form the defense of these litigated matters as well as the potential path to resolution

Provide training and mentoring to Claims Examiner I and II roles within the Casualty team to assist with onboarding of new team members; support through approval of additional settlement and reserving authority levels and in the assistance of claims resolution

Qualification

Auto/General Liability ClaimsClaims Investigation ProceduresData AnalysisNegotiation SkillsCustomer InteractionDocumenting Case DetailsCommunication SkillsProblem SolvingAdaptability

Required

High School Diploma/GED with 5 years of experience in Auto/General Liability Claims, Insurance, or related field, or suitable combination of education, experience, and training

Ability to uphold a professional demeanor in all customer interactions, demonstrating empathy and patience in the face of challenging situations

Ability to accurately analyze situations and reach productive decisions based on informed judgment

Ability to adapt to a dynamic work environment and shifting priorities and directives

Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

Ability to work with a variety of individuals and groups in a constructive and collaborative manner

Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner

Ability to process information with high levels of accuracy