High Profile · 2 months ago
Shift Lead
Holland, MO
Full-time
Onsite
Mid Level
3+ years expC3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan, with multiple product brands including the award-winning Cloud Cover Cannabis. The Shift Lead is responsible for overseeing store operations in cooperation with management, while actively driving sales by guiding customers through the selection and purchase of cannabis products.
CannabisE-CommerceWellness
Responsibilities
Greet customers upon entry and perform initial check-in verification of required identification (ID)
Meet or exceed individual sales targets and conversion rate goals as defined by store leadership upon hire, using effective sales techniques and a deep understanding of customer needs to drive performance and contribute to overall store success
Assist new customers with questions on state required forms; update customer information in point of sale (POS) system as needed
Ensure the waiting room and sales floor are well maintained and the sales floor is properly stocked during downtime, delegating these tasks to other team members as needed
Educate customers on cannabis properties and selection of proper genetics according to their desired effect, ailments, or other requests
Fill online orders in a quick and efficient manner, keeping customer experience and state compliance at the forefront
Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority
Handle customer complaints in a professional manner, partnering with management as needed
Maintain product knowledge and keep up on current cannabis trends and compliance regulations
Accurately use and maintain point of sale (POS) systems, and perform daily cash management responsibilities, while maintaining company cash handling policies
Open and close the store, assist with intake of product, and inventory counts
Actively participate in management and store meetings, offering suggestions for employee development, sales opportunities, and organizational improvements
Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress codes, and work schedules
Ensure all employees adhere to the company’s policies and guidelines, and act as store representative when Store Manager or Assistant Store Manager are not present
Support the training of current and new employees on job duties, POS, inventory, product options, sales tactics, etc
Participate in the counting, pooling, and splitting tips as assigned by management
Qualification
Required
3+ years' customer service experience
High school diploma or GED
Commitment to reaching Key Performance Indicators on a regular basis
Effective multi-tasker with demonstrated ability to prioritize tasks
Ability to work independently with little or no direct supervision
Demonstrate strong oral and written communication skills; ability to correspond in a professional and businesslike manner
Ability to pass a background check and is 21 years of age or older
Must be able to obtain and maintain required state licenses based on work location
Preferred
Experience opening and closing a retail store or restaurant
Experience with POS systems and cash handling practices
Knowledge of state and local regulations
Willingness to work nights, weekends, and some holidays
Benefits
Medical, Dental, & Vision Insurance
Short- & Long-Term Disability Insurance
Life Insurance
Paid time off
Employee discount
401(k)
Holiday Pay
Company Swag
Company
High Profile
We’re your go-to destination for premium flower and products.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-20
Company data provided by crunchbase