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DP World · 2 days ago

Network Engineer

Charlotte, NC

Full-time

Hybrid

Mid Level

4+ years exp

DP World is the leading provider of worldwide smart end-to-end supply chain & logistics. The Network Engineer will design and implement network solutions, support global network operations, and manage various networking projects across the Americas region.

GovernmentLogisticsMarine TransportationSupply Chain ManagementTrading Platform

No H1B

Responsibilities

Support the global network across various disciplines and become subject matter expert for one or more areas within the network including LAN/WAN/Wireless/Security/VOIP

Work with global IT teams and management, supporting the network across the full project life cycle including proof of concept, design, procurement of Network hardware/WAN, configuration, installation, testing, documentation, and ongoing monitoring/support

Lead multiple projects simultaneously from start to finish including site launches and refreshes. These can range from 50 users on-site to 1000 users on-site

Provide 3 rd level Network support for Sites and DCs across various networking disciplines this include the two primary datacenters located in Las Vegas and Dublin

Perform network patching, maintenance, and configuration changes as part of the change management/control process

Manage and maintain network tools and proactively monitor and troubleshoot the network

Perform root cause analysis of incidents and provide corrective actions

Local and international travel required based on project assignment and maintenance. (25%)

Proactively watches emails for alert notifications from the service desk and resolves or escalates these as required

A good understanding of VOIP and protocols

Provides change management support during the weekend when on call

Actively participate, enforce, and follow DP Worlds Change, Incident, and Problem management processes

Willingness to devise creative solutions to solve complex problems and issues

Perform consistently and contributes beyond the assigned tasks

Attending Change Management calls (CAB – Change Advisory Board) calls and present all changes and respond if challenged to any Requests for Change (RFC)

Dedicate themselves to learning and improve upon the existing methods of carrying out Network Engineer functions

Consistently work with their team and internal and external customers in a professional manner

Quantity and quality of work, work with their team and internal and external customers, to maintain their technical skills to match future requirements of the position

Provides technical recommendations to client systems administrators and application owners

Responsibility to prioritize tasks with input from managers and senior technical support engineers

Liaises with other teams within DP World to ensure the customers are prioritized

Manages multiple tasks, reports progress and meets assigned deadlines

Maintains detailed implementation documentation and updates as needed

Travel required to support systems during upgrades and other systems events

Capable of working alone in a proactive manner without supervision

Qualification

Cisco switchingRoutingNetwork configurationVOIPCCNA certifiedSD-WANFirewall experienceNetwork application toolsChange managementProblem-solving skillsTime managementTeam collaborationWritten communicationVerbal communication

Required

Bachelor's degree in Computer Science, Computer Engineering or equivalent experience

Strong Cisco switching and wireless skills and experience in large deployments

Experience and knowledge of routing, SD-WAN, Firewall, VOIP, Network application tools, automation and cloud migration

CCNA certified, CCNP a bonus

Proven experience installing and configuring networks for 4+ years

Ability to multitask and prioritize under pressure

Experience installing, configuring, customizing and supporting enterprise applications such as (switches, Routers, access points, Firewalls)

Strong time management, analytical and problem-solving skills

Previous experience following change management and change control processes

Excellent written and verbal communication skills

Working on and away from site with a firm understanding of Canadian, American, and South American culture

Experience working both independently and as part of a team

4+ years of experience installing, configuring, and troubleshooting networks across various disciplines, this also includes site surveys and procurement of network hardware