PENNYMAC · 3 hours ago
Default Loan Counselor I
Fort Worth, TX
Full-time
Onsite
New Grad, Entry Level
$39K/yr - $55K/yrPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Default Loan Counselor plays a crucial role in managing early-stage delinquent loans by interacting with borrowers, applying collection strategies, and exploring foreclosure alternatives to minimize losses and guide borrowers towards resolution.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Communicate with customers through inbound queues and outbound campaigns to address early-stage loan defaults. Build rapport, determine the reason for delinquency, evaluate repayment capacity and secure payments
Proactively manage and address first payment defaults, implementing appropriate collection and loss mitigation strategies
Accurately update customer financial records to enable the processing of foreclosure alternative programs. Provide clear and concise updates to customers regarding program outcomes and guide them through the recommended next steps
Assist in cross department call overflow and addressing customer inquiries
Provide comprehensive service, resolution, and detailed documentation for escalated customer issues
Proactively manage and track self-initiated follow-ups to ensure timely resolution
Perform additional related duties as assigned
Consistently uphold and promote the organization's desired culture and values through professional conduct
Proactively ensure compliance with all relevant regulatory requirements and legal guidelines
Qualification
Required
Entry-level position, offering a great learning opportunity for those with or without prior work experience
Negotiation: Basic proficiency in negotiation techniques to achieve mutually beneficial outcomes
Customer Service: Demonstrated ability to provide effective and customer-focused service
Time Management: Ability to prioritize tasks and manage time efficiently
Default Servicing & Regulatory Awareness: Ability to learn and understand default servicing concepts and relevant regulations, including CFPB and FDCPA
Education & Information Delivery: Capacity to effectively communicate information and educate others
Communication Skills: Strong foundational verbal and written communication abilities
Computer Literacy: Fundamental understanding and ability to navigate computer systems and software
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
Founded in 2008
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Stanford L. Kurland
Founder, Chairman, and Chief Executive Officer
Amar Nadig
Senior Vice President of Enterprise Data
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase