Neara · 4 months ago
Customer Value Architect - USA
Los Angeles, CA
Full-time
Hybrid
Mid, Senior Level
$130K/yr - $250K/yrNeara is a company focused on creating 3D physics-enabled digital twins of critical infrastructure networks to help utilities and infrastructure companies improve decision-making and risk assessment. The Customer Value Architect will engage with high-value customers to drive platform adoption, ensure solutions meet business outcomes, and develop ROI metrics, while also collaborating with sales and deployment teams to enhance customer satisfaction and growth.
AnalyticsCloud ComputingSaaSSoftware
No H1B
Responsibilities
Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers
Work directly and closely with customers, including meaningful time on-site with customers to: Drive and embed the use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation
Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and are delivering on identified business outcomes
Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance
Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside the core Neara scope
Collaborate with customers to define and deliver business cases and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews
Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve
Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency
Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks
Design and deliver focused training sessions and workshops aligned with customer goals and workflows
Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities
Qualification
Required
Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization
Familiarity with enterprise software platforms and deployments
Experience in software engineering or other relevant technical experience
Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
Strong communication skills, you can explain complex topics clearly
Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions
Strong external stakeholder engagement skills, including the ability to build trusted relationships
A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
Skilled in programming, data integration, and utilizing tools like macros and various software languages to create tailored solutions
Experience within infrastructure, and specifically the energy sector, is a plus but not essential
Benefits
Competitive salary + ESOP.
Significant career development and growth opportunities.
Highly meritocratic, non-bureaucratic, and low ego work culture.
The opportunity to work on complex, meaningful products and real-world problems.
The opportunity to play a direct, critical role in the trajectory of a high-growth company.
Company
Neara
Neara is a cloud-based enterprise platform that makes complex analysis, design, and application access to the infrastructure industry.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$60.8MKey Investors
EQTProsus VenturesSkip Capital
2024-10-30Series C· $31M
2023-09-27Series B· $10M
2022-05-24Series B· $14.2M
Leadership Team
Daniel Danilatos
Founder & CEO
Recent News
2025-08-08
2025-06-27
Company data provided by crunchbase