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SMS Data Products Group, Inc. · 1 month ago

Enterprise Operations Managment Specialist

US-SC-Sumter

Full-time

Onsite

Senior Level

5+ years exp

SMS Data Products Group, Inc. is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 47 years. The role involves managing staff and overall operations management to ensure alignment, providing oversight to technical professionals, and managing network performance and service quality for the AFCENT enterprise network.

GovernmentHardwareInformation TechnologySoftwareTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Plan, organize, and manage staff and overall operations management to ensure alignment

Responsible for the overall monitoring, status reporting and coordination of actions for the AFCENT enterprise network

Provide oversight and guidance to a team of technical professionals responsible for supporting the AFCENT enterprise network

Responsible for the management of network performance and end-to-end service quality for the Network infrastructure

Reviews and analyze overall end-to-end network performance to maintain an acceptable level of network quality of service

Participates in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services

Develop Standard Operating Procedures (SOPs) on to respond to unexpected issues or planned/unplanned disruptions

Identify trends that may lead to service or network disruption and recommend remediation actions

Conduct operational impact assessments of outages and potential outages

Coordinate and manage authorized service interruptions with internal and external stakeholders

Report status of planned and unplanned outages and disruptions

Identify opportunities for process improvement and collaborate with multi-functional teams for implementation

Perform any additional duties as required by local policy and guidance

Provide General IT Management support

Provide General Networking support

Provide WAN Enterprise support

Provide meetings/briefings support

Provide functional training support as required

Provide CONUS/OCONUS deployment/TDY travel support IAW paragraph 3.3.12, as required

Provide CONUS TDY support as required

Qualification

IT operations managementNetwork performance managementUnix/Linux experienceLAN/WAN supportMicrosoft Windows ServerStorage solutions implementationDNS/DHCP knowledgeNetwork connectivity solutionsVCTA certificationCCNP certificationITIL Foundation certificationSoft skills

Required

Clearance Requirement: TS

Education Requirement: Bachelor's Degree

Experience Level: Senior

B.S. in related field, and 5 or more years' relevant experience; or 7 or more years' relevant experience

IT operations/services management

Unix/Linux, and Firewall experience

LAN and WAN Enterprise support experience

Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images

Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments

Top Secret clearance required

Certifications: VCTA, CCNP, ITIL Foundation (personnel have up to 60 days to acquire ITIL Foundation certification.)