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Builders FirstSource · 1 hour ago

Inside Sales Representative

Cortez, CO

Full-time

Onsite

Entry Level

1+ years exp

Builders FirstSource is America’s largest supplier of building materials, dedicated to making home ownership more achievable. The Inside Sales Representative will provide sales and customer service support, troubleshoot order processing issues, and engage with both retail and contractor customers to promote company products and services.

Building MaterialManufacturingReal Estate

Responsibilities

Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers

Assists customers with issues such as product selection, pricing, availability, refunds/exchanges

Determines customer requirements and expectations in order to recommend specific products and services

May recommend alternative products based on cost, availability or specifications

Generates sales quotations requiring a working knowledge of company products, procedures and practices

Actively engages in selling company products and services

Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.)

Enters orders into computer system

Schedules the production and delivery of orders with store operations

Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers

Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities

Identifies trends in customer satisfaction or dissatisfaction

May participate in coordinating and conducting customer workshops

Provides assistance to less experienced Inside Sales Representatives

May assist with store housekeeping, signage, stocking, inventory control and other related activities

Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals

Remains current on customer preferences, changes in local codes and product developments by attending in-house training sessions, vendor training or reading trade journals

Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers

Attends periodic safety meetings as required

May recommend changes to improve safety procedures

Carries out other duties as assigned

Qualification

Sales techniquesCustomer serviceProduct knowledgeOffice Suite proficiencyDetail orientationInfluencing skillsMaterial handling equipmentVerbal communicationWritten communication

Required

High school diploma or GED and 1 (one) year of sales experience or equivalent combination of education and experience

Knowledge of company products, competitor's products and company standards

Knowledge of company product pricing, discount and estimating formulas and guidelines

Strong verbal and written communication skills

Strong detail orientation skills

Strong customer service skills

Knowledge of basic sales techniques, concepts and the ability to influence and persuade

Proficiency in Office Suite

Knowledge of and ability to use motorized and non-motorized material handling equipment

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds

Benefits

In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love.