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Bryan Health · 1 day ago

Performance Excellence Consultant (Clinical)

Lincoln, NE

Full-time

Onsite

Entry, Mid Level

2+ years exp

Bryan Health is seeking a Performance Excellence Consultant who will lead the adoption of the Bryan Health Improvement System and enhance patient-centered performance. The role involves developing people and processes for sustainable improvement, utilizing methodologies such as Lean and Six Sigma to optimize performance across the organization.

Health CareHospitalNon Profit

Responsibilities

Commits to the mission, vision, beliefs and consistently demonstrates our core values

Partners with administration at all levels, physicians and staff throughout the organization in applying our organizational alignment process to develop and implement improvement plans and goals, based on organizational strategic priorities, initiatives, and goals. (Operational performance, regulatory compliance, revenue cycle, growth.) Also includes the Bryan Health Improvement System and Performance Excellence Office Improvement plans

Leads project teams including: Selecting participants; developing charter/scope and targeted outcomes; developing stakeholder engagement; leading the application of improvement principles and methods; ensuring effective results monitoring; , coordinating the action, follow up, and spread plans: holding participants accountable for outcomes and assignments; and coordinating meeting details and logistics

Facilitates all types of necessary activities to support improvement including: Training, Rapid Improvement Events , Plan-Do-Study-Adjust (PDSA) projects, coaching cycles, executive presentations, data science and team meetings

Leads the use of data science to measure the impact of improvement activities by defining appropriate process and outcome metrics, determining valid and reliable collection strategies, abstracting the data from departments or stakeholders, analyzing data to create actionable information using statistical techniques, and developing visually effective reports and presentations

Proactively identifies new regulations or requirements that may benefit from the implementation of standard work or the reevaluation of the current state and partners with the appropriate leader(s)

Facilitates the identification, validation and effective spread of best practices (sourced internally and externally) across clinical and non-clinical departments to accelerate our improvement journey

Fosters innovation, collaboration, obstacle validation, and root cause analysis within improvement teams to develop effective and sustainable countermeasures to complex problems

Develops communication plans and communicates extensively with key stakeholders; crafts messages presentations, reports, memos, emails, etc. tailored to the appropriate target audience and desired outcome

Collaborates on Bryan Health Improvement System assessments of behavior, processes and results at all levels of the organization through gap identification, root cause analysis, action planning and report-outs

Supports the development of training materials, educational workshops, processes, standard work, tools, and templates to support the Bryan Health Improvement System, improvement teams, and the Performance Excellence Office

Engages in extensive and continuous personal growth/development in the topics relevant to operational excellence through a combination of self-study, attendance at in-person or virtual education offerings, coaching/mentoring, and professional affiliations

Conducts ongoing benchmarking of current operational excellence news, educational opportunities, trends, research, and results at both the regional and national/international levels in healthcare and other industries

Performs other related projects and duties as assigned

Serves as a clinical advisor to the Performance Excellence Office and focuses on improvements to clinical areas, processes, and outcomes for the organization

Conducts ongoing benchmarking of current clinical and operational excellence news, educational opportunities, trends, research, and results at both the regional and national/international levels in healthcare and other industries

Uses proven process improvement methods, combined with clinical expertise, to optimize the value and experience delivered to customers by reducing variation and waste

Utilizes clinical experience to improve performance, processes, practices and standards pertinent to the populations and areas served

Qualification

LeanSix SigmaData analysisProject managementHealthcare knowledgeChange managementCommunication skillsTraining developmentVisual managementStatistical techniquesBenchmarkingStandardizationMicrosoft OfficeFacilitation skillsPresentation skills

Required

Ability to maintain regular and punctual attendance

Knowledge of health care industry including health care clinical roles/licensures and processes, industry regulations and accreditations, payers, Electronic Health Records and health system structure

Knowledge of relevant equipment, supplies, electronic devices, and software used in a health care environment and relevant to work functions

Knowledge of organizational development and human resources processes for employee onboarding, continuous development (including continuing education), coaching, mentoring, and performance management

Skill in improvement processes such as organizational alignment (strategic planning, benchmarking, voice of the customer), visual management (5S, data science), problem solving (PDSA, RCA, Six Sigma, Toyota Kata) and waste elimination (Lean-Value Stream Mapping, process observation) and standardization (standard work)

Skill in operational performance measures in the areas of employee and patient safety, clinical and non-clinical quality, customer/patient experience, employee engagement, service timeliness/access, and operational finance

Skill in advanced use of Microsoft Word, Power Point, Excel, and Visio

Skill in data visualization/presentation, preferably using Tableau

Skill in project management

Skill in facilitation of groups of up to 30 people

Skill in change management

Skill and professionalism in oral and written communication including presentation skills

Ability to develop and conduct effective educational programs

Ability to communicate effectively in both written and oral forms

Ability to establish and maintain effective working relationships with all levels of personnel, including medical staff, volunteer and ancillary staff

Ability to prioritize and balance multiple responsibilities, actions and projects

Ability to maintain confidentiality relevant to sensitive information

Ability to prioritize work demands and work with minimal supervision

Ability to succeed in a rapidly changing internal and external environment with changing priorities and needs

Ability to define, measure/collect, analyze, visualize and present complex data to communicate meaning

Ability to train, facilitate and lead teams on continuous improvement principles, and methods

Bachelor's degree from an accredited institution required

Minimum of two (2) years of professional experience required

Minimum of one (1) year applying process/performance improvement methods required

Experience facilitating project teams highly preferred

Bachelor's degree in a healthcare related field from an accredited institution required

Current medical or allied health licensure in the State of Nebraska required

Minimum of two (2) years of professional experience in a healthcare environment required

Preferred

Experience facilitating project teams highly preferred

Certification related to improvement, coaching, project management preferred but not required. Examples: Six Sigma Black Belt, Project Management Professional (PMP), Lean Certification, Certified Manager of Operational Excellence, Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Patient Safety (CPPS)