BearCom · 1 month ago
Customer Service Representative San Diego (Escondido)
Escondido, CA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $26/hrBearCom is the largest distributor of wireless voice, data, and video solutions in North America with over 40 years of industry experience. As a Customer Service Representative, you will provide quality and efficient customer service to both external and internal customers, ensuring satisfaction and fostering business relationships.
Mobile
Responsibilities
Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax
Verifying the accuracy of packing slips for orders being processed
Quality Control for accuracy of product pulled being on customer’s order
Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problem
Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc
Performs other general office duties as required. That may include receptionist duties, order entry, collections or QC checking
May be asked to participate in special projects related to department
Qualification
Required
Must be PC literate and familiar with the Internet
Ability to interpret policies and procedures
Good aptitude in solving customer service issues
Exercises professional telephone procedures and e-mail correspondence skills
Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team
Multitask oriented
Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment
Operational knowledge of major office equipment
Must be available to work Monday - Friday, 8am to 5pm
Position reports directly to General Manager
Background checks are part of the hiring process, which may also include a Motor Vehicle Check
Benefits
Highly Competitive Compensation
Medical, Dental, and Vision Insurance
Company-Paid Life, Short/Long-Term Disability Insurance
Paid Holidays
Generous Paid Time Off
Matching 401k Plan
Employee Referral Bonus
Tuition Reimbursement
Company
BearCom
BearCom provides a broad line of high-performance wireless communications products, services, and complete mobility solutions.
Founded in 1981
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-11-27Acquired
Leadership Team
Garrett Else
Chief Financial Officer
Michelle Trapen
ACCOUNT MANAGER
Recent News
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