Houston Methodist · 1 month ago
PCA/Unit Administrative Assistant (Nights)
US-TX-Cypress
Full-time
Onsite
Entry Level
1+ years expHouston Methodist is a healthcare organization seeking a Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) for their Emergency Services department. The PCA/UAA is responsible for supporting the interprofessional team in delivering patient care, performing basic patient care tasks, and ensuring effective communication within the unit.
Health CareMedical
Responsibilities
Performing key functions that support the interprofessional team in delivering high quality, cost-effective care
Demonstrates basic knowledge and skills necessary to communicate appropriately and carry out delegated nursing assistant level tasks for assigned patient populations
Assisting in the delivery of patient care and services under the supervision of a licensed nurse
Perform basic patient care activities of daily living (ADL's) within unit-specific defined limits and job scope
Assists with calls to physicians and their office, bed management, transfer services or other floors, coordinating with Operations Administrator as needed
Answering incoming telephone calls for the unit and transfers as appropriate
Facilitates and supports effective throughput with timely communication
Greets patients and visitors to the unit, assisting with directions, information and guidance
Works well with others to make contributions to the work effort as a whole and facilitates problem resolution, responding positively to requests for assistance
Interacts with peers, staff, and physicians in a supportive and respectful manner
Encourages open communication to achieve mutual understanding
Provides contributions towards improvement of department scores for employee engagement, i.e., peer-to-peer accountability
Follows the patient and family-centered care standards and provides direct patient care under the direction of a registered nurse
Documents, where applicable, care administered, diagnostic measurements, treatments and procedures in accordance with established policies and procedures
Responds to the call light system, contacting nursing personnel as appropriate, and follows through with meeting patient needs
Pull/prints daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan
Organizes the unit workflow, paperwork as needed, proactively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision
Coordinates the requests to Facilities Management and Biomed regarding department needs or broken equipment
Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed
Serves as an in-house courier which may include retrieving blood, hand-delivering labs, tele boxes, etc
Contributes towards improving department scores for patient satisfaction through peer-to-peer accountability, i.e., bedside shift handoff/report
Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes
Provides for the privacy of patients and families, keeping the safety of the patient in mind
Conducts hourly rounding to ensure patient needs are met (four P's)
Monitors and addresses noise level of unit to improve or impact patient satisfaction
Responds to patient calls promptly
Reports near misses and collaborates with the interprofessional health care team to improve patient safety
Assists with patient and staffing needs (floats) across the service line or hospital as competencies allow
Utilizes resources with cost effectiveness and value creation in mind
Offers innovative solutions in performance improvement projects and shared governance activities
Qualification
Required
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
Eighteen months of Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA) or Patient Care Assistant (PCA) experience
One year of secretarial/office, college/vocational training, or six months of internal cross-training within Houston Methodist
BLS - Basic Life Support or Instructor (AHA)
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Performs basic patient care activities of daily living (ADL's) within unit specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity
Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.)
Proficient computer application skills
Preferred
Prior health care experience and/or medical terminology preferred
Company
Houston Methodist
Houston Methodist is one of the nation’s leading health systems and academic medical centers.
10001+ employees
H1B Sponsorship
Houston Methodist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (11)
2023 (14)
2022 (12)
2021 (10)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Brooke Graham
CEO Project Director
David P. Bernard
Chief Executive Officer & Senior Vice President
Recent News
2025-12-07
2025-11-03
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