Vay · 1 month ago
Product Manager, Customer Experience
Las Vegas, NV
Full-time
Onsite
Mid, Senior Level
4+ years expVay is a pioneering company in urban mobility, aiming to transform transportation with its innovative Remote Driving technology. As the first Product Manager in Las Vegas, you will engage directly with customers and operations, driving product decisions that will shape the company's growth across the US.
AutomotiveAutonomous VehiclesInformation TechnologySoftware
Responsibilities
Own customer discovery in Las Vegas through direct user interaction, customer support insights, ride data, and on-ground observations
Lead interviews, testing and experiments to validate problems and solutions before they enter the product roadmap
Prioritize opportunities based on real operational and customer impact, not just feature demand
Own user acceptance testing (UAT) for new features in-market before public release
Partner with engineering and design to ensure features ship at high quality and meet real customer and operational needs
Ensure high-quality, customer-focused feature rollouts that meet product standards and user needs
Drive fast feedback loops post-release to iterate quickly
Work closely with the Las Vegas operations team to ensure product updates align with real-time service needs and operational insights
Act as the product owner, advocating for Las Vegas needs within Berlin-based product and engineering teams, influencing scope, sequencing, and technical trade-offs
Own the continuous roadmap evolution for Las Vegas based on live customer behavior, service performance, and market demand
Define market-level product learnings that will help inform future US city launches
Qualification
Required
Several years of experience owning a mobile product in a live consumer environment
Hands-on product experience shipping features that ideally have impacted real-world operations logistics or mobility
Customer Focus: A strong commitment to understanding user needs and turning insights into product improvements
Analytical Approach: Ability to interpret user data, feedback, and market trends to guide decisions and prioritize effectively
Practical Problem-Solving: Comfortable working on-site to address issues quickly and collaborating across teams to find efficient solutions
Clear Communication: Skilled at aligning stakeholders in different locations and maintaining transparent, structured communication
Experimentation Mindset: Experience running on-ground tests, UAT, and other validation methods to refine product direction
Operational Awareness: Understanding of operational workflows and how product changes impact real-world service delivery
Adaptability: Thrives in a fast-paced, evolving environment and can make informed trade-offs that drive meaningful impact
Benefits
ESOP stock options: A stake in Vay's future - not just a salary.
Unlimited Paid Vacation Days
401(k) programme
Health, Dental & Vision Insurance
All Vay team members receive 30% off their Vay rides
Wellness Hub free gym access & wellness app subscriptions
Exclusive external discounts
$350 Home office budget
Relocation financial assistance when relocating to Las Vegas
Regular team events throughout the year
Company
Vay
Vay is a teledriving technology company that enables the remote operation of cars, revolutionizing urban transportation.
51-200 employees
H1B Sponsorship
Vay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
Funding
Current Stage
Growth StageTotal Funding
$191.82MKey Investors
GrabEuropean Investment BankEIC Scaling Club
2025-11-10Corporate Round· $60M
2024-10-17Debt Financing· $36.82M
2024-03-28Non Equity Assistance
Leadership Team
Thomas von der Ohe
Co-Founder and CEO
Bogdan Djukic
Co-Founder
Recent News
2025-11-28
Company data provided by crunchbase