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Pride Chevrolet · 1 month ago

Internet Based Auto Sales Representative (BDC)

Lynn, MA

Full-time

Onsite

New Grad, Entry Level

$16/hr - $20/hr

Pride Kia is looking for a motivated team member in their Sales Business Development Center. The Sales BDC is responsible for responding to internet inquiries and making sales appointments for customers, managing all aspects of the department to enhance customer service experience.

Automotive

Responsibilities

Inspects and learns all capabilities, characteristics, and features on automobiles

Compares and contrasts competitive models to help with customer inquiries

Manages internet inquiries through dealership website, and other online channels

Answer all incoming phone calls and schedule service appointments

Making outbound call, generate sales appointments and log all customer comments

Schedule follow-up contact if no appointment is made

Reschedule no-show customer appointments

Schedule future contact as needed

Generate emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact

Contact customers based on current marketing initiatives

Respond to customer website requests

Contact internet customers via email and phone to schedule with sales department

Qualification

Customer serviceTelemarketing experienceVerbal communicationWritten communicationMicrosoft WordData entry skillsMulti-taskingTeam playerTime management

Required

Excellent follow-up skills

Previous experience with phones or telemarketing experience highly preferable

Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer

First-class verbal, written and communication skills including the ability to initiate dialogue with Sales Manager and communicate effectively and efficiently

Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required

Able to sit and work at a computer keyboard for extended periods of time