Gap Inc. · 1 month ago
Head of Engineering Operations
San Francisco, CA
Full-time
Onsite
Director/Executive
$218K/yr - $294K/yr
18+ years expGap Inc. is a company that bridges gaps in the world through its diverse brands. The Senior Director of Engineering Operations will serve as a strategic advisor and operational leader, driving engineering operational excellence and overseeing a portfolio of initiatives focused on modernization, compliance, and agile delivery.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Define and drive the strategic roadmap for engineering operations in alignment with enterprise technology goals
Oversee execution of high-impact programs across infrastructure, tooling, and compliance, ensuring delivery excellence and measurable outcomes
Lead cross-functional governance forums to manage dependencies, risks, and escalations across Engineering, Product, Infosec, and Architecture
Influence vendor strategy and external partnerships to support transformation and operational maturity
Provide executive oversight of Engineering Technical Operations, including systems architecture, infrastructure health, and service delivery
Establish and evolve operational KPIs, SLAs, and continuous improvement frameworks across engineering teams
Champion technical hygiene initiatives including tech debt reduction, PCI compliance, and vulnerability remediation
Build and scale communities of practice for Scrum Masters and TPMs to elevate agile maturity and delivery velocity
Partner with HR, Finance, and Engineering leadership on org design, workforce planning, and talent development
Lead succession planning and strategic hiring across engineering operations as well as driving alignment on performance calibration principles across engineering in partnership with HR and leadership
Foster a culture of accountability, innovation, and operational excellence
Prepare executive briefings, strategic recommendations, and board-level updates
Drive alignment on resource allocation, budget planning, and investment prioritization
Serve as a trusted advisor to senior leadership on operational risk, transformation readiness, and organizational health
Lead change management efforts for SDLC transformation, agile adoption, and tooling modernization
Develop and execute communication strategies to drive stakeholder engagement and transparency
Align engineering operations with enterprise transformation goals, ensuring seamless execution and adoption
Qualification
Required
18+ years of experience in engineering operations, technology strategy, or enterprise program leadership
Proven track record of leading large-scale operational transformations in complex, matrixed environments
Deep technical fluency in infrastructure, security, compliance, and agile delivery
Exceptional leadership presence with the ability to influence at all levels of the organization
Strong analytical, strategic thinking, and communication skills
Expertise in tools such as Jira, ServiceNow, Confluence, and enterprise portfolio management platforms
Benefits
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.
Company
Gap Inc.
Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
10001+ employees
H1B Sponsorship
Gap Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (117)
2023 (151)
2022 (142)
2021 (111)
2020 (80)
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2020-05-07Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Richard Dickson
Chief Executive Officer
Sven Gerjets
EVP, Chief Technology Officer
Recent News
2026-01-09
Retail Week
2026-01-09
Company data provided by crunchbase