ZOLL Cardiac Management Solutions ยท 1 month ago
Field Support and Service Programs Coordinator
Chelmsford, MA
Full-time
Hybrid
Mid Level
$21.20/hr - $31.70/hr
3+ years expZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The role involves managing the logistics of Preventive Maintenance Programs, ensuring customer satisfaction and efficient service delivery.
Medical Device
No H1B
Responsibilities
Manage Preventive Maintenance process, for Preventive Maintenance sold at Time of Sale, Extended Warranty and PM Only Programs
Generate and maintain preventive maintenance schedules in ERP system
Create cases in Sales Force (CRM) for tracking throughout the PM process
Work closely with the Customer Quality Assurance Global Manager on work assignments, PM scheduling, availability and cost effectiveness for field visits
Create service parts order to ensure parts shipped prior to scheduled service visit
Manual creation of service requests for preventive maintenance and shipment of service loaners
Investigate and work with appropriate departments to resolve issues that impact Preventive Maintenance process and customer satisfaction
Provide customer with copy of their service records upon completion of service visit
Maintain and update customer data in ERP and CRM with pertinent information if required
Manage and communicate closely with high profile customers ensuring deadlines and customer expectations are met
Work on special projects as assigned by Management
Research Serial Number inquiries as needed
Work with Customer Quality Assurance Global Manager to determine feasibility for Onsite PM contracts
Work with various department within ZOLL
Run monthly reports and provide management with updates
Qualification
Required
Two Year College Degree or equivalent experience
3-5 years of customer service and logistics experience
Motivated self-starter with the ability to exercise own judgement
Ability to work independently, with little or no supervision
Capable of prioritizing activities and performing multiple tasks
Energetic, creative, goal-oriented team player
Heightened sense of personal responsibility including punctuality, attendance and commitment
Experience in Logistics area
Attention to detail
Previous Customers interface skills
Excellent communication skills, both oral and written
Organization and internal customer interface skills
ERP systems experience, preferably Oracle
Benefits
Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com
Company
ZOLL Cardiac Management Solutions
ZOLL Cardiac Management Solutions (CMS), a division of ZOLL Medical Corporation, offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes in cardiac patient care.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase