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Building Controls and Services, Inc. · 1 month ago

Controls Service Technician III

Wichita, KS

Full-time

Onsite

Mid, Senior Level

6+ years exp

Building Controls and Services, Inc. is seeking a Controls Service Technician III to manage job start-up, checkout, and troubleshooting for systems and service installed jobs. The technician will perform control service-related duties, including service agreement tasks, emergency calls, and customer training while ensuring customer satisfaction and maintaining technical expertise in building automation systems.

Building MaterialConsultingReal Estate

No H1B

Responsibilities

Performs controls system inspections, service, and troubleshooting

Captures all documents required to enable a functioning system, including product licensing, firmware, server, and controller level databases

Loads programs to enable a functioning system including product licenses, firmware updates, panel programming, graphics, setting IP addresses, setting jumpers on all hardware, and accurately applying labels to all materials

Troubleshoot network, software, and hosted-system malfunctions

Collaborate with other team members to develop and share technical solutions

Stay current with building technology product documentation and communicate updates to Field Technicians and Specialists

Maintain technical expertise on products, tools, and gateways through continuing education initiatives

Coach Field Technicians on company systems and service offerings

Provide internal/external technical assistance and support on latest company products

Perform product demonstrations and communicate design strategies to customers

Performs migrations from P2 to BACnet

Provide customer training as needed

Startup and commission new HVAC DDC BACnet/IP control systems within estimate on new construction sites as well as existing retrofit sites, with the ability to perform with no guidance

Document progress and status of startup and commissioning in the point checkout sheet including notes and update project manager, customer, or account executive as needed

Update Submittals/red lines/as-builts at the completion of the project

Tests hardware loaded with software to ensure expected results, including I/O level testing, alarm messaging functioning as expected, and all system integrations

Setup, configuration, calibration, and troubleshooting of controls equipment

Performs wiring checkout and assists in automation system startups

Exhibit knowledge of complex programming strategies and principles

Ensures customer expectations are met and resolves customer issues in a timely and professional manner

Provides input and feedback to Team Lead and/or Manager

Performs service agreement tasks as directed. Handles emergency service calls, on-site or online as directed

Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components

Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others

Understands the safety rules and regulations outlined in the BCS safety manual

On-call rotation

Completes written workorder notes and customer signature prior to leaving the customer site

Provides customer service by responding to service calls to build and maintain customer relationships

Always leaves a customer site with a 'reason to come back' by documenting suggestions for repairs and improvements on every service ticket – no exceptions

Exhibit BCS Core Values

Provides technical assistance and training as needed

Delivers technical support to end users and other teammates when applicable

Qualification

Electronic control systemsHVAC systemsBuilding automation systemsMicrosoft OfficeElectro-mechanical aptitudeTechnical supportMathematical abilitiesTechnical school certificateCommunication skillsProblem-solving abilityTeamwork

Required

Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience

Understanding of the design of large, standard jobs and the role that tools, products, and practices play in that design

Strong knowledge of industry engineering fundamentals and business operations

Experience installing and servicing electronic control or HVAC equipment

Proven electro-mechanical aptitude (based on previous experience and/or education) and user PC/software skills

Ability to read and understand design and construction documents

Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions

Must be able to differentiate types/colors of wire

Must be able to use hand tools, laptop, email, smartphone, and tablet

Must be able to carry and move equipment and tools weighing up to 75 pounds unassisted

Ability to work in a team environment providing dedicated support to our customers

Proficient in Microsoft Office (Word, Excel, and Outlook)

Good verbal and written communication skills in English

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

Minimum two years of experience in a mechanical capacity

Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist

Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Excellent oral and written communication skills

Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and create and interpret graphs

Strong problem-solving ability

Requires frequent travel through Kansas and the Midwest

Requires occasional overnight stays

Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting, or twisting

Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis

Must be able to talk and listen to others

Frequent use of manual dexterity and visualization of a computer screen throughout the day

Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus