NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 month ago
DEPARTMENT MANAGER ($10-20M)
Great Lakes, IL
Full-time
Onsite
Mid Level
4+ years expNavy Exchange Service Command (NEXCOM) is seeking a Department Manager to oversee sales activities in assigned retail and mall services departments. The role includes managing inventory, ensuring customer satisfaction, and supervising staff to achieve sales goals and service standards.
Information Technology
Responsibilities
Responsible for department level execution of retail and or assigned mall services business strategies procedures and policies
Ensures department is fully stocked and merchandise is attractively displayed to include effective signing accurate price marking fact tags etc
Adheres to corporate Visual Merchandising standards
Coordinates stock replenishment with backroom and procurement personnel
Acts as stock replenishment expert
Ensures stock replenishment program for responsible departments is effectively executed
Establishes and implements an effective customer relations program
Ensures service provided meets or exceeds NES standards and customer expectations
Reviews department s merchandise stock structure makes recommendations and provides information to Store Divisional Managers Buyers etc. regarding merchandise in-stock position stock assortment product saleability local demand trends and requirements etc
Reviews daily sales reports
Recommends initiates markdowns as necessary
Provides input to Store Divisional Managers Store Managers regarding departmental promotions sales goals and budgets
Controls scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions
Coordinates and implements departmental promotions and sales events with store operations visual merchandising and merchandise procurement associates
Provides post-promotion feedback to Buyers Store Manager etc
Supervises trains and motivates assigned sales associates
Ensures subordinate associates are aware of sales goals sales events sales incentive programs store policies etc
Keeps current regarding industry market trends for assigned departments
Conducts comparisons with other retailers to benchmark business practices
Implements best practices as feasible
Carries out policy of courtesy and service recognizing the importance of genuine obvious and active attention required in a retail organization
Exercises tact good manners and courtesy when serving and assisting customers and fellow associates in the performance of duties
Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position
Responds to inquiries and provides assistance in a prompt and friendly manner
Performs independently under the direction of a Store Divisional Manager or Store Manager
Work is reviewed in terms of achievement of operational goals and objectives
Performs other related duties as assigned
Qualification
Required
3 YEARS GENERAL EXPERIENCE Experience which was gained in administrative clerical retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE 1 year of academic study above the high school level may be substituted for each 9 months of experience
Substitution of 1 year for 1 year in those instances where co-op experience is required of a student as part of the program study
AND 1 YEAR SPECIALIZED EXPERIENCE Progressive experience which provided background in merchandise controls inventory stock record keeping and reports exempt or non-exempt supervisory experience merchandise display and retail promotions or experience in the area of customer relations in an effort to improve sales and maintain operating cost efficiencies
Company
NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Best
SVP Chief Financial Officer
Alan Conway
SVP & CIO
Recent News
2025-11-04
2025-08-05
2025-05-01
Company data provided by crunchbase