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Chase · 2 months ago

Infrastructure Engineer II - Managed File Transfer

1111 Polaris Pkwy, Columbus, OH, 43240, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Chase is a leading financial services firm, and they are seeking an Infrastructure Engineer II to join their Infrastructure Platforms organization. In this role, you will develop expertise in software, applications, and technical processes related to infrastructure engineering while providing support for file transfer routes and managing incidents.

BankingFinancial Services

Responsibilities

Carries out day to day work assignments with some guidance and within documented parameters

Provides support in configuring and provisioning new file transfer routes by setting up connection parameters, defining transfer protocols, establishing routing rules within file transfer platforms, and configuring source and destination endpoints, authentication mechanisms, and data transformation requirements

Directly supports customers and business users with complex questions or escalations through phones, emails, and chats

Serves as a point of contact during Major Incidents working with the Global Incident Management team and other partners providing information regarding client impacts, and product impacts

Maintains Senior leadership informed, providing periodic communications during the incident

Represents the team in meetings with clients and internal partners, including client calls, business reviews, RCA discussions, and project calls

Analyzes service cases and collaborate with stakeholders to prevent potential escalations or recurrence of past issues

Contribute expertise to the development of new support documentation, along with updating existing procedures

Qualification

Infrastructure engineeringCloud technologiesFile transfer protocolsProduction supportLinuxPythonJavaBashShell scriptingPERL ScriptingSQLIncident managementRiskControls

Required

Formal training or certification on infrastructure engineering concepts and 2+ years applied experience

Understanding of cloud, virtualization, APIs, and software languages such as Python, Java, Bash, Shell

Proficient knowledge of risk and controls landscape, ensuring company-wide standards are met

Experience with configuring and troubleshooting file transfer protocols, ciphers, and encryption (FTP, SFTP, FTPS, AS2)

Experience in Production Support, testing and debugging of automated tasks (Apps, Systems, Infrastructure)

Experience with developing frameworks that reduce operational toil or application technical debt while maintaining a high degree of system availability

Knowledge of Linux, Shell scripting, PERL Scripting, and SQL