Thrive Health Systems · 1 month ago
Location Manager
Colorado Springs, CO
Full-time
Onsite
Mid, Senior LevelThrive Health Systems is a healthcare company focused on providing natural solutions for optimal health outcomes. The Location Manager is responsible for overseeing the logistics of the location, ensuring high-quality service and revenue growth while managing staff, financials, and daily operations.
Health CareHealth DiagnosticsMedical
Responsibilities
Manage all staff schedules and workloads
Ensure doctors check in and out with you
Ensure that they complete all administrative work
Ensure your Front Desk staff are trained on all aspects of their work including marketing promos and changes to the normal
Provide information on payroll two times a month as requested via email, for the 15th and the last day of the month to HR director
Provide excellent customer service that minimizes loss of revenue due to refunds, leads lost, leads not called back, sloppy notes, not collecting at the front, inappropriate PI structure, sloppy billing that leads to denials, past due A/R
Perform back office and administrative management duties inclusive of audits and daily reporting
Manage the cash handling of petty cash in the office, deposits and End of Day Reports
Make bank deposits twice weekly on Tuesdays and Fridays
Purchase supplies for the office
Office supplies should be tracked through the Office Supply list on Drive
All supplies desired to be ordered over $250 need prior approval from your supervisor
Perform Pre-Shift meetings where you update all team members on upcoming activities of the day and initiate motivation for the entire office
Attend required meetings to keep updated on important changes with patients and to inform of operational changes
Perform all HR duties related to your staff
This includes hiring, onboarding, training, performance reviews, documentation, reprimands, commendations, and firing if required
Provide training to staff consistently to keep them up to date on all changes and new procedures
Maximize support staff’s time in office (cross-training)
Lead pre-shift daily to inspire and train your team to success
Continue to improve office morale, energy and sense of mission
KPI management: 1:1, set rate and cancellation rate
Stats reporting and management
Time off request management that limits operational interference
Schedule management, time blocking to align with Doctor and Clinic goals
Driving the schedule as a priority
Limit Liability: Hire/Fire legally, bill legally, do not discriminate, diffuse complaints, train, manage safety and cleanliness, abide by HIPPA, make recommendations for continued improvement to liability, abide by office handbook and help develop better procedures
Manage and Improve Daily Operations: This frees the business developer/owner to focus on working "on" the business, rather than "in" it
Lead and develop your staff: Designate time in yours and their schedules to set regularly scheduled management meetings
These meetings are intended to identify problems and implement solutions
These meetings should also be focused on the growth and development of your team
Create an exceptional patient experience
We want every patient to feel that they were served well and exceeded their expectations
Maintain at least $100,000+ in annual revenue per employee
Stabilize revenue growth that doesn’t fluctuate down more than 15% in any given month
Manage an office supply cost of <10% of revenue, all purchases over $250 must have approval
Limit 90+ day Accounts Receivable to include Personal Injury (PI) and Major Medical claims to 5% of total charges per category
100% of all new patients are communicated with and confirmed
Zero new patients fall through the cracks
Ensure that all new patients have an ROF or are determined as “Disqualified” to keep 1:1 ratio tight
Execute internal marketing events/offer monthly
Audits/Reviews
Financial Plans (Daily, by you)
Weekly Manager Meetings & Reporting (Weekly, by you, input on Friday)
Master List Management (Weekly)
New Patient by Source (Monthly, accomplished mainly by doctors)
Declines List (Daily)
Incomplete Notes / Charges (Weekly)
Insurance Denials (Weekly, accomplished mainly by doctors)
Petty Cash audits (Daily)
Inventory Audits (Weekly)
Live Lead Flow Sheet (Daily)
Aged Patient Receivables (Monthly, accomplished mainly by doctors)
Aged Payor Receivables (Monthly, accomplished mainly by doctors)
Qualification
Required
Technical business skills
Management of financials
Staff management
Cleanliness management
Billing and collections management
Leasing management
Problem solving skills
Marketing skills
Training and coaching skills
Hiring and firing skills
Excellent customer service skills
Back office and administrative management skills
Cash handling skills
Ability to purchase and track office supplies
Ability to perform pre-shift meetings
Ability to attend required meetings
HR duties related to staff management
Ability to provide consistent training to staff
Ability to maximize support staff's time in office
Ability to improve office morale and energy
KPI management skills
Ability to limit liability
Ability to manage and improve daily operations
Ability to lead and develop staff
Ability to create an exceptional patient experience
Ability to maintain annual revenue per employee
Ability to stabilize revenue growth
Ability to manage office supply costs
Ability to limit 90+ day Accounts Receivable
Ability to communicate with and confirm new patients
Ability to execute internal marketing events
Ability to perform audits and reviews
Ability to create financial plans
Ability to manage weekly manager meetings and reporting
Ability to manage master list
Ability to track new patient by source
Ability to manage declines list
Ability to manage incomplete notes/charges
Ability to manage insurance denials
Ability to perform petty cash audits
Ability to conduct inventory audits
Ability to manage live lead flow sheet
Ability to manage aged patient receivables
Ability to manage aged payor receivables
Company
Thrive Health Systems
Thrive Health Systems Company provides chiropractic, laser therapy, digital X-rays, and other dentistry services.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase