Brilliant® · 2 days ago
Collections Supervisor
Hoffman Estates, IL
Full-time
Onsite
Mid, Senior Level
$0/yr - $75K/yr
7+ years expBrilliant® is a high-growth, private equity-backed company seeking a Collections Supervisor who will play a key leadership role in driving process improvements and mentoring a team. The role involves overseeing a team of collection associates, managing overdue accounts, and fostering a culture of accountability and continuous improvement.
Staffing & Recruiting
Responsibilities
Supervise the day-to-day operations of the collections team
Monitor collection activity to ensure compliance, quality, and achievement of monthly production targets
Review, develop, and implement policies and procedures for continuous process improvement
Lead initiatives to standardize and automate processes, enhancing efficiency and productivity
Provide coaching, feedback, and development plans for direct reports, setting annual goals and tracking progress
Collaborate with cross-functional stakeholders to optimize customer contact and collections processes
Handle escalated customer issues with professionalism, transparency, and problem-solving skills
Assist with ad hoc projects, reporting, and additional duties as assigned
Qualification
Required
Bachelor's degree in Accounting, Finance, Business Administration, or related field OR equivalent combination of education and experience
7–10 years of experience in collections, cash application, or customer invoicing
Minimum 3 years of hands-on supervisory/leadership experience
Proven ability to lead, train, and develop a high-performing team
Strong process improvement experience, preferably with ERP and collections systems
Excellent attention to detail, organizational skills, and problem-solving abilities
Strong written and verbal communication skills with the ability to build positive internal and external relationships
Proficiency in Microsoft Office Suite (Excel expertise required)
Preferred
Experience with NetSuite and/or Versapay
Prior exposure to the waste management or environmental services industry
Benefits
Medical, Dental, Vision Insurance
401k
Company
Brilliant®
About Brilliant® Brilliant is an award-winning staffing and recruiting firm that provides direct-hire and contract staffing services in accounting, finance, technology, and business operations serving businesses across the continental U.S.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Wong, (Inactive CPA)
Founder and Board Member
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