Faire · 2 hours ago
Program Manager - Marketplace Operations
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$127K/yr - $175K/yr
5+ years expFaire is an online wholesale marketplace that connects independent retailers with products from around the world. The Program Manager will support complex, cross-functional initiatives to build scalable operational processes that drive sustainable marketplace growth and enhance brand and retailer success.
E-CommerceMarketplaceRetailRetail TechnologyWholesale
Responsibilities
Build and scale new programs from the ground up while also optimizing existing operational processes. You'll leverage the latest AI and workflow automation solutions to drive efficiency, accuracy, and long-term scalability where possible
Define success metrics and monitoring systems in partnership with Strategy & Analytics, ensuring program performance, accountability, and continuous improvement
Develop clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths that provide consistency and quality across programs
Work with BPO and vendor partners to ensure high-quality delivery at scale, including onboarding, training, performance oversight, and ongoing improvements
Partner cross-functionally with key teams -- including Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science -- to align on goals, program design, and execution across discovery, pilot, and scale phases
Identify risks, surface insights, and drive day-to-day project coordination to keep programs on track and continuously improving
Qualification
Required
5+ years of experience in program management or related fields (e.g., consulting, operations, project management or product operations), ideally within a technology, marketplace, or platform business
Experience managing cross-functional projects with measurable impact, including planning, execution, and stakeholder coordination
Exposure to scaling operations through a combination of workflow automation and orchestration tooling (e.g., Zapier, Workato, Airflow, Google App Script, etc.), AI solutions, and effective use of BPO/vendor partnerships
Excellent communication and stakeholder management skills; able to influence across technical and non-technical teams
Strong analytical skills, with comfort pulling, interpreting, and acting on large datasets using Excel/Google Sheets, and BI tools (Looker, Tableau, Mode; SQL familiarity is a plus)
Ability to bring structure to ambiguity, manage competing priorities, and operate in a fast-paced environment
Benefits
Equity
Benefits
Company
Faire
Faire is a marketplace and wholesale platform that helps retailers find and buy wholesale merchandise for their stores.
1001-5000 employees
H1B Sponsorship
Faire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (8)
2023 (14)
2022 (26)
2021 (9)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.71BKey Investors
WCM Investment ManagementShopifySequoia Capital
2025-11-17Secondary Market
2023-09-27Corporate Round
2022-05-10Series G· $416M
Leadership Team
Max Rhodes
Co-founder and CEO
Daniele Perito
Board Member & Co-Founder
Recent News
Digital Commerce 360
2025-12-31
Digital Commerce 360
2025-12-07
Company data provided by crunchbase