Apply on Employer Site

lemlist · 2 days ago

Key Account Manager

Atlanta, GA

Full-time

Onsite

Mid Level

lemlist is a profitable B2B SaaS company that provides a sales engagement platform. The Key Account Manager will be responsible for managing a portfolio of high-value clients, driving customer success, and achieving revenue targets through proactive engagement and upsells.

AdvertisingEmailLead GenerationMarketingMarketing AutomationSalesSales AutomationSoftware

Responsibilities

Customer Onboarding & Adoption •Led new clients through a structured and seamless onboarding experience

Provide tailored training and best practices to help customers maximize the value of lemlist

Proactively ensure customers integrate lemlist into their workflows for long-term success

Account Management & Growth •Build and nurture strong relationships with key accounts to foster engagement and loyalty

Monitor customer health metrics, identify risks early, and implement retention strategies

Act as a strategic partner, helping clients optimize their use of lemlist to drive business results

Customer Success & Support •Be the trusted advisor for your portfolio, ensuring customers achieve their goals

Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience

Gather customer feedback and provide insights to improve product development

Retention & Expansion •Identify and execute upsell and cross-sell opportunities to increase account value

Develop and implement targeted expansion strategies to achieve 110% NRR

Drive renewals by ensuring customers see continued value in lemlist

Qualification

Customer Success ManagementAccount ManagementSaaS ExperienceFluency in EnglishProactive Problem SolverSales-Driven ApproachSpanish LanguageCommunication SkillsCustomer-First Mindset