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Dexter Magnetic Technologies · 9 hours ago

Customer Experience Representative II

Elk Grove Village, IL

Full-time

Onsite

Entry, Mid Level

$27/hr - $30/hr

1+ years exp

Dexter Magnetic Technologies supplies specialized magnetic solutions and components to demanding applications. They are seeking a Customer Experience Representative II to provide proactive communication and support to customers, assisting with inquiries, order entry, and maintaining customer relationships.

ComputerManufacturing

Responsibilities

Anticipate internal and external customer needs and cultivate a strong, professional relationship working with Outside Sales, Buyers, Engineering, Scheduling/Production and Shipping

Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle

Provides administrative support on quoting, existing and new sales orders, updated order information, processing expedites and accurately answering customer inquiries within one business day

Gain insight via direct customer feedback channels, such as e-mail, voice of customer, surveys, sight visits and customer scorecards, and translate customer needs to internal stakeholders; preserve and grow key customer relationships

Lead Customer Experience, Sales and Marketing meetings and participate in various training activities

Perform other duties as required

Qualification

Customer ExperienceAccount ManagementCRM SoftwareData AnalysisCommunication SkillsListening SkillsMicrosoft OfficeProblem SolvingTime ManagementConflict Resolution

Required

Minimum of 1-3 years of account management, customer experience, inside sales and/or related field

Excellent verbal and email communication skills – 90% of customer interaction will be via phone, virtual conferences and email

Superior listening skills: practices attentive and active listening

Consistent problem solving and conflict resolution skills and sees escalation as an opportunity. Can find common ground, read situations quickly and deescalate

Excellent time management skills: concentrating effort on priorities and overall planning, awareness and response to what is due now, short and long term. Ability to initiate and complete multiple concurrent projects while establishing standard daily work

Strong computing and data-entry skills: MS Office Suite, with emphasis on Excel, Teams and Outlook, CRM software (e.g. Salesforce), ERP Data Analysis (e.g. Epicor) and Document Storage/Retrieval systems