Mitsubishi Electric Power Products, Inc. · 1 month ago
Service System Administrator
Warrendale, PA
Full-time
Hybrid
Mid Level
3+ years expMitsubishi Electric Power Products, Inc. is a leader in the North American power systems and rail transportation markets. They are seeking a highly skilled Service System Administrator to manage and optimize the ServiceMax and Salesforce platforms, ensuring system integrity and enhancing user adoption to support service operations.
Consumer ElectronicsElectrical DistributionElectronicsManufacturing
Responsibilities
Own the ServiceMax Platform: Configure, maintain, and enhance the ServiceMax application using out-of-the-box functionality to support evolving business needs
Ensure System Integrity: Monitor data accuracy, conduct routine checks, perform system audits, and ensure optimal performance across platforms
Build Smarter Processes: Develop and implement workflows, process builders, validation rules, and reports that improve efficiency and support KPIs
Lead Administration & Governance: Manage user accounts, profiles, permissions, system configurations, and code migrations while upholding best practices
Be the First Line of Support: Troubleshoot and resolve system issues, address user requests through MEPPI’s ticketing system, and provide timely, effective solutions
Support Business Excellence: Partner with the Operational Excellence Manager to track, analyze, and report on service KPIs
Drive Future Enhancements: Collaborate with stakeholders to gather requirements, support new software implementations, and roll out platform improvements
Stay Ahead of Releases: Monitor ServiceMax and Salesforce updates, evaluate new features, and recommend enhancements that benefit SCD operations
Shape CRM Operational Standards: Coordinate the design, documentation, and continuous improvement of CRM processes, policies, and system standards across the division
Train & Empower Users: Deliver onboarding, refresher, and new-feature training sessions that promote strong user adoption and system engagement
Maintain Compliance: Assist with annual compliance audits through permission reviews, system reporting, and documentation
Represent SCD: Interact with employees, vendors, and customers in a manner that strengthens the division’s professional image and relationships
Qualification
Required
Bachelor's degree in a business or technical field, or an equivalent combination of education and experience
3–5 years of hands-on experience performing business analysis and software administration, ideally within a manufacturing or service-focused environment
Intermediate understanding of field service operations and business process development
Intermediate Salesforce platform experience (workflows, admin setup, reporting)
Basic experience with ServiceMax configuration and administration
Advanced communication, interpersonal, and presentation skills
Strong analytical and problem-solving abilities
Advanced proficiency with MS Office and business systems
Benefits
Comprehensive Health Coverage
Retirement Plans
Generous Paid Time Off
Career Development
Exclusive Employee Discounts
Company
Mitsubishi Electric Power Products, Inc.
Mitsubishi Electric Power Products, Inc. is an Electronic Manufacturing firm that manufactures electric power & electronic technologies.
1001-5000 employees
H1B Sponsorship
Mitsubishi Electric Power Products, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (16)
2023 (15)
2022 (14)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Tricia Breeger
President & CEO, Mitsubishi Electric Power Products, Inc. (MEPPI)
B
Brian Heery
Chairman
Recent News
Seattle TechFlash
2025-04-12
2025-03-21
Pittsburgh Business Times
2025-03-20
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