The Fresh Market ยท 2 weeks ago
IT Store Support Technician II
Greensboro, NC
Full-time
Onsite
Entry Level
1+ years expThe Fresh Market is dedicated to making everyday eating extraordinary for its guests. They are seeking an Information Systems Support Technician II to ensure prompt support of information systems at both corporate and store locations, involving management of end-user systems and support requests.
CouponsFood and BeverageFood DeliveryHospitalityLoyalty ProgramsRetailSeafood
Responsibilities
Manage end-user facing systems for team members in the field and Store Support Center environment
Identify and learn appropriate software and hardware used and supported by the organization
Maintain and build out hardware as needed for end-users
Provide end-user support in response to support tickets
Test fixes to ensure problems have been adequately resolved
Responsible for high level projects across stores and Corporate office
Assist and provide an escalation point for lvl1 Support personnel
Rotating night/weekend on-call schedule
Occasional travel to stores may be required
Qualification
Required
Associate's or Bachelor's degree in Computer Science, Computer Information Systems or related field
Exceptional customer centric focus
At least 1-2 years of experience in similar role
Strong hardware/software skills
Ability to problem solve independently
Ability to interact with members of cross-functional teams
Excellent written and verbal communication
Strong organizational and documentation skills
Preferred
POS System and peripheral support experience
Remote support experience
Benefits
Team member discount up to 40%
Health, Dental & Vision insurance available for individual, spouse, partner, and family.
401K contribution and match for part-time and full-time team members.
Personal time off and additional time off purchase plans available
Company
The Fresh Market
The Fresh Market Your neighborhood food market & premium quality local produce store.
10001+ employees
H1B Sponsorship
The Fresh Market has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-05-11Acquired
2010-11-05IPO
Leadership Team
B
Brian Johnson
President and Chief Executive Officer
Recent News
2026-01-03
2025-12-16
Company data provided by crunchbase