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IDEMIA · 1 month ago

Enrollment Agent I - National Mobile

US-CO

Full-time

Onsite

Entry Level

$17.75/hr - $22.98/hr

1+ years exp

IDEMIA is a leading provider of secure biometric-based solutions. The Enrollment Agent role involves providing customer service, performing biometric processing, and ensuring the security of applicant information while working in a dynamic environment.

Identity ManagementInformation TechnologyNetwork Security

No H1B

U.S. Citizen Only

Responsibilities

Provide superior customer service to internal and external customers

Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software

Verify customer identity and scan required documents into database system

Successfully complete required biometric and data capture processes and paperwork on each customer

Track processing time for each applicant and ensure applicants are processed in appropriate order

Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards

Identify win-win opportunities to provide more products and services to customers

Create opportunities to add value for customers through the upselling of retail products and services (if applicable)

Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times

Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies

Performs Enrollment Center Sustainment responsibilities on a daily basis

Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary

Represents the company and the program(s) that are supported in a professional and customer-oriented manner

Support Customer Service Registration and Reservation activities, as necessary

Successfully completes time sensitive trainings and briefings as assigned

Qualification

Customer ServiceTechnologyMicrosoft Office SuiteBiometric ProcessingClerical SkillsSales ExperienceIntegrity

Required

US citizenship required

High school diploma or equivalent degree

Minimum one (1) year applicable experience

Proficiency in Microsoft Office Suite is required

Evening and weekend work may be required

Must be eligible to rent a car including proof of a valid, non-suspended driver's license and meet rental car agency age requirement of at least 21 years of age

Must be a US Citizen

Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program specific credentials/certifications

Reliable transportation and valid driver's license required

Superior customer service skills – engaging, outgoing, approachable

Committed to flexibility – work shifts may vary including early mornings, evenings and weekends