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ASU Foundation for a New American University · 1 month ago

Student Customer Service Specialist

Tempe, AZ

Full-time

Onsite

New Grad

ASU Enterprise Partners is a nonprofit organization dedicated to supporting Arizona State University and its affiliates. The Student Customer Service Specialist plays a key role in daily operations by providing excellent customer service, performing reception duties, and assisting with various office tasks to ensure smooth facility operations.

EducationNon Profit

Growth Opportunities

Responsibilities

Provide excellent customer service for all guests, visitors, and employees

Display professional demeanor at all times

Offer a warm and welcoming environment by proactively greeting and directing visitors and answering questions

Perform reception desk duties on behalf of ASUEP and its affiliates, including the ASU Foundation

Responsible for coordinating all aspects of conference center reservations to ensure accuracy and assist with room setup to customer standards which includes moving and arranging tables and chairs

Perform daily tasks needed to support the daily operations of the ASUEP facilities

Assist with daily mail room operations and conduct daily deliveries

Oversee all aspects of company vehicles and golf carts

Oversee and conduct scheduled inventory/restock/ordering of all supplies

Organize supply rooms, mail room, storage rooms and galley areas

Provide basic audio-visual support

Operate a multi-line phone system, receiving and screening calls, re-directing caller as appropriate

Provide parking validation for guests

Assist with special projects

Other tasks as requested or assigned

Qualification

Customer serviceMicrosoft WordExcelInterpersonal skillsOrganizational skillsProblem solvingTeamworkCommunication skillsAttention to detail

Required

Collaborative style, combined with the ability and desire to work in a team-based environment

Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its affiliates and University business and confidential prospect information

Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone

Ability to work both independently and as part of a team

Problem solver who can take initiative and set priorities while being flexible

Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies

Ability to represent the institution well and possess an advocate's belief in the vision of ASU as the New American University

Attention to detail and thoroughness in completing assigned duties

Highly organized and able to handle multiple projects

Adept at navigating complex environments with evolving priorities and communication plans

Knowledge of Excel and Microsoft Word

A current student at Arizona State University pursuing a degree in a related field with a willingness to learn and ability to work well with others

Student must be willing to sign and abide by a confidentiality agreement

Student must possess a valid driver's license and have a driving record in good standing

Benefits

$30 bi-weekly cell phone reimbursement

Hands-on experience in a professional environment

Professional development plans

Opportunity to network with ASUEP leaders and other ASU students

Access to LinkedIn Learning and their 8,000+ courses

Professional skills workshops

Company

ASU Foundation for a New American University

The ASU Foundation is a private nonprofit organization that identifies, encourages and engages private supporters to advance the success of Arizona State University as a New American University.

Founded in 2011