Hutson, Inc. · 1 month ago
Service Writer I
Tecumseh, MI, US
Full-time
Onsite
Entry Level
2+ years expHutson, Inc. is seeking a Service Writer I to assist the service manager or Shop Foreman in maintaining accurate and timely work orders. The role focuses on managing customer communication, creating quotes, and ensuring efficient job closing while maintaining a positive work environment.
AgricultureManufacturing
Responsibilities
Focus on billing cycle days to the target number
Supports technicians with notes on work orders as needed
Manages customer calls and creates work orders to be assigned
Follows up with customers on equipment involving shop or part delays
Ensures payroll is up to date
Post Technician time to Work Orders
Report Service Department time to Payroll
Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit
Reviews work orders for completeness and accuracy prior to customer billing
This person oversees opening, reviewing, and closing all work orders
Create quote from existing SPG/MST library
Collection of payment upon completion on job(s)
Drives to quote all jobs to create a better customer experience
Support management in the pursuit of corporate policies, plans, goals, and long-term objectives
Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values
Qualification
Required
High School Diploma or GED equivalent is required
Valid Driver's License
Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and Internet functions
Knowledge of office procedures
General understanding of mechanical/technical terms
Knowledge of equipment models or numbers
Basic knowledge of how pieces of machinery function or what they are intended to do
Preferred
2-3 years of experience as a service/warranty clerk is preferred
Administrative, data entry, or office setting experience would be beneficial
Company
Hutson, Inc.
Hutson is a farming company providing equipment sales.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Miller
President & CEO
Recent News
2025-10-31
Precision Farming Dealer
2024-05-23
Company data provided by crunchbase