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Massey Services, Inc. · 1 month ago

Customer Service Specialist - Lake Mary

Lake Mary, FL

Full-time

Onsite

New Grad, Entry Level

Massey Services, Inc. is one of the nation’s largest and most respected service companies, with a history of providing quality service for more than three decades. The Customer Service Specialist will handle incoming and outgoing customer communications, resolve inquiries, and ensure customer satisfaction while performing various administrative tasks.

CommercialConsumerConsumer LendingLandscapingService Industry

Responsibilities

Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services

There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments

Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc

Qualification

Customer service experienceProblem solving skillsComputer skillsTyping skillsTime management

Required

High School Diploma or GED at a minimum

Previous experience with customer service on the phone

Strong problem solving skills

Excellent computer, typing, and 10-key skills

Time management talent and a sense of urgency

Background checks will be completed on all candidates considered for hire

Benefits

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

And much more

Company

Massey Services, Inc.

Glassdoor3.0

At Massey Services, we are committed to providing GREAT SERVICE that protects homes and businesses against the devastation of termite damage, unwanted and unhealthy pests and makes your landscape green, beautiful and healthy all year long.

Founded in 1985