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Starface World · 1 month ago

Manager, Quality Assurance & Regulatory (Remote)

United States

Full-time

Remote

Mid Level

$90K/yr - $115K/yr

4+ years exp

Starface World is reinventing the way we care for acne-prone skin, focusing on quality and regulatory compliance. The Manager, Quality Assurance & Regulatory will lead product testing, manage supplier quality programs, and ensure adherence to regulatory standards while partnering with various teams to maintain high product integrity and consumer satisfaction.

Cosmetics

Responsibilities

Lead product testing programs for all new product launches, including stability, compatibility, packaging validation, AQL inspections, and production surveillance testing

Establish and maintain AQL standards and support factories in meeting Starface requirements

Review, approve, and monitor COAs, test reports, batch records, and release documentation

Support packaging development and engineering, advising on technical requirements, specifications, test parameters, and risk considerations (cosmetic packaging preferred)

Partner with PD and Packaging to validate component design, functionality, material compatibility, and manufacturability

Oversee packaging testing requirements (drop tests, leakage, transit testing, seal integrity, etc.) and ensure successful qualification before commercial production

Manage supplier quality programs, including onboarding, qualification, and ongoing performance evaluation of manufacturers, fillers, and material suppliers

Coordinate and/or conduct third-party audits and assessments; track findings, corrective actions, and follow-up

Establish and maintain supplier scorecards and develop corrective action plans as needed

Lead non-conformance investigations, root-cause analysis, and CAPA activities to drive sustainable improvements across suppliers and internal teams

Maintain and enhance systems for quality metrics, deviation tracking, risk assessments, and continuous improvement programs

Identify trends and develop proactive strategies to prevent quality issues before they arise

Oversee complaints intake, review, categorization, trending, and reporting, partnering with CX to ensure timely and meaningful responses

Lead regulatory and quality review of escalation cases and manage adverse event reporting processes

Translate consumer insights into actionable product or process improvements

Maintain up-to-date product registrations, including MoCRA compliance, OTC drug listings, and medical device establishment and product listings

Support ingredient, label, and claims reviews, ensuring compliance with domestic and international regulations

Review and approve packaging, artwork, and label copy for regulatory accuracy

Partner with external regulatory agencies, consultants, suppliers, and retailers as needed for filings and documentation (ILs, SDS, COAs, certifications, etc.)

Provide training and updates to internal teams on relevant regulatory changes (MoCRA, Prop 65, global cosmetics regulations, etc.)

Serve as a regulatory representative in cross-functional meetings, offering insights related to compliance, risk mitigation, and technical guidance

Qualification

Quality AssuranceRegulatory ComplianceTechnical Packaging ValidationSupplier Quality ManagementProduct TestingNon-Conformance InvestigationsQMS SystemsCross-Functional Project ManagementProactiveCuriousDetail-OrientedEffective Communication