Gateway Ticketing Systems UK Ltd · 3 months ago
Program Manager II
Gilbertsville, PA, US
Full-time
Hybrid
Senior Level
5+ years expGateway Ticketing Systems is a company focused on product development in the ticketing industry. The Program Manager II role involves coordinating cross-functional teams to ensure successful product delivery while managing scope, cost, and schedules.
Responsibilities
Provide quick estimates
Monitor the product/program/project from initiation through delivery
Gather and analyze requirements from internal and external sources
Work with engineering, quality assurance, and the Product Leadership Team
Lead small project team meetings
Assist in training employees and customers on new features
Work with Program Managers to create training materials and other Program Management documentation as required (customization orders, scopes of work, etc.)
Ensure completion of the product/program/project on schedule and within budget, time, and scope constraints
Escalate issues as required, including the ability to communicate technical information gathered in earlier stages of troubleshooting
Participate in Scrum Master preparation activities, becoming familiar with all aspects of: The Scrum Team - the Product Owner, Development Team, Scrum Master’s Service Roles, Scrum Events - the Sprint, Daily Scrum, Sprint Planning, Backlog Grooming, Kick Off Meeting, Sprint Review, Release Planning Meeting, Delivery, and Sprint Retrospective, Scrum Artifacts – Product Backlog, Monitoring Progress toward Goals, Sprint Backlog, Monitoring Sprint Progress, Velocity, Increment, Transparency, Definition of 'Done'
Complete all tasks and handle all situations in accordance with Gateway’s Core Values
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations
Communicate in a clear, concise, and timely manner, including voicemail and email
Always promote and uphold the values, mission, and vision of the company
Read, understand, and comply with the Employee Handbook
Promote and adhere to all defined policies, processes, and procedures
Perform other tasks as required by management
Qualification
Required
5+ years of experience in Software Development Program Management or Technical Business Analysis
BA/BS in Computer Science, Business Administration or a related technical field is preferred
Able to effectively gather requirements and write scopes of work
Proficient project management skills and ability to use appropriate tools to manage the complete Software Development Life Cycle of a project
Extensive knowledge of software development methodologies
Able to query relational databases, with a focus on Microsoft SQL
Ability to quickly learn the installation, configuration, and use of Gateway's software products
Ability to manage project schedules, lead teams, and successfully interact with customers
Understanding the necessity to meet stringent deadlines, and the ability to motivate co-workers to meet those deadlines
Ability to gather, analyze and write requirements without extensive product knowledge
Strong group presentation skills
Knowledge of Microsoft Office
Ability to travel 15% of the calendar year; may include weekends, holidays, and international travel
Work additional hours beyond regularly scheduled hours as requested by management
Strong skills in negotiation and conflict management
Experience completing detail-oriented, administrative, Program Management tasks
Experience managing projects across teams with shared resources
Strong communication and decision-making skills
Participation in training activities as assigned
Knowledge of development environments
Company
Gateway Ticketing Systems UK Ltd
Gateway Ticketing Systems is the world’s leading provider of integrated visitor management solutions for museums, galleries, heritage attractions, historic houses, zoos, gardens, theme parks and events as well as for those in the bus and ferry transportation sectors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase