Enstructure · 1 month ago
Customer Service Representative (CSR)
Gateway, New Haven, CT, US
Full-time
Onsite
New Grad, Entry LevelEnstructure is a leading marine logistics provider in the Port of New Haven. They are seeking a Customer Service Representative responsible for establishing and maintaining profitable relationships with customers and ensuring all customer requirements are met promptly and courteously.
LogisticsSupply Chain ManagementWarehousing
Responsibilities
Communicate directly with Warehouse, keeping frequent and clear communication to facilitate the best and most efficient business practices
Be the first point of contact for all customer incoming traffic (via phone, email, fax, etc.) and respond to these requests/inquiries in a timely fashion
Prepare documentation for the packing and dispatch of orders by the Warehouse Coordinators
Maintain accurate recordkeeping of databases and files (electronic and hard copies)
Coordinate and attend regular company meetings or video, teleconference with the Office Manager and Warehouse Coordinator, and accommodate international time zones
Qualification
Required
High School or Equivalent
Computer proficiency with MS Excel and Word
Must demonstrate a commitment to excellent customer service and always portray a professional image
Must have great attention to detail
Extremely reliable & conscientious
Able to work independently with limited supervision & maintain a professional attitude
Is focused, not easily distracted, and is motivated to work with an ethical business
Ability to multitask, prioritize, and manage time effectively
Ability to work with a team
Capable of performing multiple tasks concurrently
Ability to work overtime during the week or on weekends when necessary
Good understanding of warehouse operations
Intermediate skill level in Word and Excel
Self-starter and willing to research and resolve problems
Ability to build and foster positive relationships
Reasoning skills
Problem-solving and troubleshooting skills
Benefits
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional development and advancement
Company
Enstructure
Enstructure operates bulk terminals and logistics assets intended to serve infrastructure companies.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$17M2020-08-07Series A· $17M
Leadership Team
Eric Kierstead
Chief Technology Officer
Ryan Grimme
Chief Operating Officer
Recent News
Delaware Business Now
2024-05-23
Automotive Logistics
2024-05-05
Company data provided by crunchbase