Worldpay · 1 month ago
Relationship Management Director ANZ
AUS SYDN 60 STE 141 WP
Full-time
Onsite
Lead/StaffWorldpay is one of the biggest names in payments, seeking a Director of Relationship Management to join their Commercial team. This role involves leading a high-performing team to enhance client experiences, drive portfolio growth, and strengthen strategic partnerships across enterprise accounts.
BankingPaymentsRisk Management
Responsibilities
Lead, mentor, and develop a team of Relationship Managers across ANZ, fostering a culture of collaboration, accountability, and high performance
Proactively identify client needs and opportunities to expand Worldpay’s share of wallet through strategic cross-sell and upsell initiatives, driving sustainable portfolio growth
Establish, nurture, and expand strong, multi-level relationships with key decision-makers and stakeholders within client organizations to protect and grow strategic accounts
Extend Worldpay’s presence across ANZ and APAC by representing the brand at key industry events, strengthening partnerships, and enhancing our web of influence through thought leadership and strategic engagement
Champion initiatives that improve client experience and deliver mutually beneficial outcomes, ensuring solutions align with client goals while driving Worldpay’s growth objectives
Demonstrate deep knowledge of Worldpay’s solutions, industry trends, and competitive landscape to provide valuable insights and recommendations to clients
Guide and support RMs in preparing and delivering compelling proposals, RFP responses, and Quarterly Business Reviews, utilizing Worldpay’s resources and tools
Lead and support the negotiation, structuring, and closure of complex deals that align with client expectations and Worldpay’s delivery capabilities, leveraging internal resources as needed
Build strong partnerships with internal stakeholders, including product, operations, and marketing teams, to ensure seamless delivery of solutions and timely resolution of client issues
Contribute to the development and execution of Account plans and strategies to achieve and exceed sales targets
Monitor and drive achievement of sales goals and objectives for the team and individual RMs
Partner with Sales leaders to ensure a smooth transition of newly acquired clients into the RM portfolio, ensuring a seamless experience during the first three months post go-live
Drive process improvements and share best practices to enhance client experience and operational efficiency
Perform other related responsibilities as assigned to support the success of the team and organization
Qualification
Required
Deep expertise in financial and payment technology ecosystems, including systems, applications, and banking practices, with the ability to translate this knowledge into strategic client solutions
Proven leadership experience, with a passion for coaching and developing high-performing teams that deliver exceptional results
Exceptional communication and negotiation skills, capable of influencing senior stakeholders and navigating complex enterprise environments
Strategic mindset and problem-solving ability, with a track record of driving innovative solutions that optimise customer experience and deliver mutually beneficial outcomes
Advanced solution-selling capabilities, leveraging consultative methodologies such as Challenger Sales, SPIN Selling, or Miller Heiman Strategic Selling to uncover client needs, shape demand, and deliver tailored solutions
Analytical and consultative approach, skilled at assessing client needs and converting insights into actionable growth strategies
Resilience under pressure, adept at managing multiple priorities while maintaining focus on client success and operational excellence
Active engagement in industry networks and events, demonstrating thought leadership and extending Worldpay's market presence across ANZ and APAC
Ability to build and strengthen trusted relationships across internal teams, external partners, and client organizations to enhance our web of influence and drive strategic growth initiatives
Flexibility to travel as required to meet business objectives and represent Worldpay at key industry forums
Company
Worldpay
Worldpay is a global payment processing company offering secure, scalable solutions for online, in-store, and mobile transactions.
Founded in 1971
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-04-17Acquired
2015-10-13IPO
Leadership Team
Kevin Hennessy
SVP, N.A. Relationship Management
Patrick Keaney
Director of Business Development, Crypto & Web 3
Recent News
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