Innovaccer · 1 month ago
Director Customer Success
USA
Full-time
Hybrid
Director/ExecutiveInnovaccer is a company dedicated to turning customers into tech-savvy superheroes through their platform. The Director of Customer Success will serve as a trusted advisor, managing a team and ensuring successful project delivery while addressing complex customer needs in the healthcare sector.
AnalyticsArtificial Intelligence (AI)DatabaseHealth Care
Responsibilities
Understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems and business objectives. Build a client relationship and acts as a trusted advisor to the client
Manage the overall delivery of the project (charters, kickoffs, requirement gathering, delivery, QBRs) as well as the team including the engineering/product manager and delivery pod (DAs, FDEs, QA engineers, developers, and designers)
Manage the overall budget and adherence to schedule
Identify relevant datasets through deep engagement with customer problems and workflows, and work with forward-deployed engineers to integrate the data into a stable and extensible pipeline as well as customer and product engineering teams to build bespoke workflows for new user groups
Present the results of our work and proposals for future work to audiences across all layers of our customers organization
Qualification
Required
Experience in technical account management, customer success, or client services/management consulting in the technology and healthcare sector (for a portfolio of 3-5 customers)
Analytical mindset and demonstrated capability to have worked on analytical or digital transformation projects
Computer Science or Engineering (any discipline) background
Experience in either Value-Based Care, Population Health, Health System Operations, Payer or Life Sciences markets
Executive presence and the ability to engage with senior-level clients with excellent written, verbal communication skills
Experience in business requirement gathering and expectation management during projects to ensure customer satisfaction
Experience in leading delivery/engineering teams in a technology company is a strong plus
Worked with offshore/India teams extensively
Extraordinary ability to take on open-ended problems in unstructured environments, dive into details and deliver outcomes
Ability to travel 30%-40%. Varies by location and team
Benefits
Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.
Company
Innovaccer
Innovaccer provides an AI cloud platform for healthcare data management and analytics.
Founded in 2014
1001-5000 employees
H1B Sponsorship
Innovaccer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (11)
2023 (7)
2022 (33)
2021 (25)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$654.1MKey Investors
Mubadala Capital VenturesTiger Global ManagementM12 - Microsoft's Venture Fund
2025-01-09Series F· $275M
2025-01-09Secondary Market
2021-12-15Series E· $150M
Leadership Team
Abhinav Shashank
Chief Executive Officer
Kanav Hasija
Co-Founder and Board Member
Recent News
Company data provided by crunchbase