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Corti · 1 month ago

Developer Relations Engineer (german-speaking)

Brooklyn, New York

Full-time

Onsite

Mid Level

3+ years exp

Corti is on a mission to enhance access to medical expertise through their AI platform. As a Developer Relations Engineer, you will facilitate technical onboarding, act as a trusted partner for customers, and drive product adoption to ensure effective use of Corti's healthcare API infrastructure.

Artificial Intelligence (AI)Health CareMachine LearningSoftwareSpeech Recognition

Responsibilities

Drive technical onboarding: Own the customer journey from day one, ensuring seamless integration of our API platform and unlocking maximum value for both named accounts as well as users that sign up through our Product Led Growth funnel

Be the trusted technical partner: Act as the primary point of contact, proactively troubleshoot issues, and collaborate with internal teams to resolve complex API challenges

Keep the system healthy: Monitor day-to-day activity in our ticketing system, spotting issues before they become blockers

Strengthen relationships: Drive customer and partner success through discovery calls, strategic support, and technical growth planning

Build knowledge at scale: Create and maintain documentation, guides, and resources that empower customers to solve problems independently

Drive product adoption: Promote healthy usage and identify opportunities where customers could benefit from expanded services or solutions

Fuel go-to-market success: Partner with GTM teams to strengthen technical relationships, set realistic expectations, and foster excitement

Collaborate cross-functionally: Work daily with Product, Engineering, and GTM teams to ensure customer needs translate into product evolution

Qualification

Technical customer successRESTful APIsProgramming languageFluency in GermanClear communicatorCurious problem-solverPassion for AICustomer experienceHealthcare innovationAdaptability

Required

3+ years in technical customer success, support, or similar roles—ideally in API or SaaS environments

Skilled at troubleshooting, with proficiency in at least one programming language (e.g. Python, JavaScript) and a strong understanding of RESTful APIs

Able to break down complex technical concepts for both engineers and non-technical stakeholders

Eager to tackle challenges, remove roadblocks, and learn continuously

Thrives in ambiguity, comfortable in fast-paced, evolving environments