Pacific Life · 1 month ago
Sr Business System Analyst – Automation and integrations
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
$111K/yr - $135K/yr
5+ years expPacific Life is a company committed to providing valuable services to its policyholders, focusing on collaboration and innovation. The Sr Business System Analyst will partner with business and technology teams to enhance group benefits capabilities by developing an integrated digital ecosystem and improving automated workflows. This role involves analyzing business needs, translating them into technical requirements, and ensuring the delivery of scalable technology products.
FinanceFinancial ServicesInsurance
Responsibilities
Perform analysis, requirement gathering, and solution design on Workforce Benefit’s technology products and identify improvement areas for efficiency, automation, processing speed, data security, and risk prevention
Collaborate with business stakeholders and conduct analysis to document requirements
Work closely with the solution architect, central technology team, and engineering team to understand governance needs, technology requirements, and limitations
Synthesize requirements and architectural design into technical specifications that developers will use to build and enhance integrated, automated, and AI-powered technology products
Draft and maintain a variety of technical documentation, including process and data flow diagrams, technical system specifications, sequence flow diagrams, and source to target data mapping documents
Working within a Scaled Agile framework, partner with product owners and scrum masters to create measures of success and groom backlog for development stories
Engage Quality Assurance team during requirements and design to prepare unit and end-to-end test scenarios to ensure compliance with user, business, and functional specifications
Serve as an escalation point for troubleshooting production issues
Apply problem solving skills and creativity to uncover root causes, provide solutions and ensure timely resolution
Review bug fix and enhancement requests to prioritize critical fixes and ensure changes both adhere to technical designs and address root cause of issues
Use metrics to set and measure expected and actual outcomes of automation and AI usage to ensure we maintain consistent sales, risk, and efficiency targets
Qualification
Required
Bachelor's degree in computer science, mathematics, analytics or related field
5+ years of experience analyzing, providing supporting documentation for designs and builds of enrollment solutions in Group Benefits insurance or financial services industry
5+ years expertise in business rules, policy requirements, and workflows related to enrolling customers in insurance products
Strong ability to build relationships across the organization and communicate and manage stakeholders at all levels
Ability to work with ambiguity, and drive efforts forward without fully complete information. Strong execution focused mindset
Strong problem-solving skills and ability to independently prioritize tasks based on customer and team feedback
Experience working within Scaled Agile teams and methodologies
Preferred
3+ years of experience in analysis, requirement development, and delivery using API technologies
Experience with AI technologies
Knowledge of EIS administration system, micro-services environments, and file transfer technologies
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President and Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase