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Heartland · 1 month ago

Integration Support Specialist

Jeffersonville, Indiana, USA

Full-time

Onsite

Mid, Senior Level

1+ years exp

Global Payments is a leading provider of payment solutions for buyers and sellers. As a Senior Technician, you will provide support on Genius POS products and integrations, resolving issues for merchants and partners while ensuring a high level of service and accuracy in data entry.

Credit CardsPaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Data enter merchant information accurately, within specified time limits into the applicable database, using proprietary tools

Setup specialized Integration merchant accounts on Genius internal systems as well as 3rd party vendor specific systems

Interact with Dealers/ Merchants, 3rd party Integration partners, and HSC personnel via phone, chat, and e-mail to resolve any issues relating to the successful processing of new accounts and maintenance requests

Stay current with all equipment options, features and functions as it relates to the vendor/product

Meet or exceed production, quality, and attendance objectives of the department

Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces

Other duties as required by business conditions or as assigned

Qualification

Genius Support experiencePoint of Sale knowledgeMicrosoft Office proficiencyG Suite proficiencyProblem solving skillsAttention to detailWritten communication skillsOral communication skills

Required

Must be a current Genius Support member with a minimum twelve 12 months experience

Fundamental knowledge of overall POS Industry

Knowledgeable of company policies, procedures, products and services

Have a current knowledge of your workgroup and department's procedures, policies, and responsibilities

Must have a strong understanding of Point of Sale functionality and support

Working knowledge of Microsoft Office and G Suite applications

Must have good written and oral communication skills

Well-developed problem solving skills and attention to detail

Must have exceptional knowledge/performance with primary functions and good knowledge/performance into secondary functions

Must have a strong understanding of overall POS Support Roles and Responsibilities

Works under limited supervision

Be prepared to handle all escalated issues from merchants, RMs, dealers, 3rd party partners, or management

Must be able to quickly and accurately perform data entry functions

Provide accurate and courteous phone support

Benefits

Medical, dental and vision care

EAP programs

Paid time off

Recognition programs

Retirement and investment options

Charitable gift matching programs

Worldwide days of service

Company

Heartland

Glassdoor3.3

Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.

Founded in 1997

Oklahoma City, Oklahoma, USA

1001-5000 employees

https://www.heartland.us

H1B Sponsorship

Heartland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)