Fuse3 Solutions · 1 month ago
Senior Unified Communications Engineer
Oklahoma City, OK
Full-time
Onsite
Mid, Senior Level
$125K/yr - $135K/yr
6+ years expFuse3 Solutions is a well-established organization headquartered in Oklahoma City seeking a Senior Unified Communications Engineer to lead the design, installation, and support of its enterprise voice environment. This role focuses on advancing AI-enabled Contact Center and Digital Communications capabilities, ensuring reliability, seamless integration, and long-term scalability.
AccountingRecruitingService IndustryStaffing Agency
Responsibilities
Architect and deploy customer-facing solutions using modern Contact Center , self-service bots , and CPaaS tools (SMS, webchat, and additional digital channels)
Build integrations using APIs and AI frameworks to connect communications systems with enterprise data platforms
Implement AI-driven automation , machine learning models, and intelligent routing to enhance both Customer Experience (CX) and Agent Experience (AX)
Deploy and manage agentic AI capabilities , including speech recognition, NLP, and speech analytics
Integrate AI and CPaaS platforms into existing voice infrastructure without disrupting services
Configure and support hardware and software that power various enterprise voice systems
Partner with cross-functional teams to understand business needs and deliver intelligent communication workflows
Identify inefficiencies and recommend process improvements
Create and maintain documentation for AI workflows, solution designs, and troubleshooting procedures
Support and troubleshoot production voice environments, including periodic after-hours on-call responsibilities
Maintain high availability and performance of enterprise voice services
Help define communication performance metrics and baselines
Use AI and scripting tools to automate voice processes where applicable
Adhere to enterprise Information Security standards
Contribute to departmental and organization-wide initiatives beyond core duties
Qualification
Required
Bachelor's degree preferred
6–8 years of experience in voice design/support
Experience in roles such as Unified Communications Engineer, Voice Automation Engineer, Contact Center Engineer, VoIP Engineer, Collaboration Engineer, Telecom Engineer, Voice Network Engineer, Software Engineer, Generative AI Engineer, or similar
Strong background with Cisco communications technologies, including: Contact Center, Unity Connection, Unified Communications Manager, WebEx Collaboration, Emergency Responder/E911, Expressways, CUBEs / Session Border Controllers
Familiarity with CRM systems (Salesforce or similar) and call-recording tools
Strong knowledge of Cisco routing and switching related to VoIP: FXO/FXS, SRST, dial peers, QoS, Voice VLANs, PoE, etc
Understanding of video endpoints, softphones, route patterns, and translation patterns
Ability to script and integrate Contact Center, AI, and CPaaS solutions for intelligent routing and data exchange
Experience with speech analytics, NLP, LLMs, and AI-based decision engines
Ability to investigate issues using tools like RTMT, DNA, and similar troubleshooting utilities
Preferred
Knowledge of Python or another programming language is a plus
Company
Fuse3 Solutions
Fuse3 Solutions is a staffing firm that focuses on candidates with backgrounds in accounting, finance, clerical, IT, and oil & gas.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase