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Bankers Trust · 1 month ago

Consumer Services Rep - Altoona

Des Moines, IA, US

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $20.25/hr

Bankers Trust is an inclusive and community-focused banking institution. The Consumer Services Representative (CSR) plays a vital role in customer interaction by processing transactions and providing information on products and services to meet customer needs.

BankingFinancial ServicesWealth Management

Responsibilities

Processes customer transactions and requests, including but not limited to: deposits, withdrawals, check cashing, payments, safe box entries, address changes, debit and gift card requests

Balances cash drawer and abides by established cash limit

Opens and secures bank premises at closing according to established procedures

Balances branch teller statements

Counts and balances vault and cash drawers accurately

Processes daily and monthly reconcilements

Follows banks policies and procedures as it relates to Audit Controls

Assists with the training of new employees

Follows the Customer Service Excellence Agreement and Sales Ethics Roadmap

Updates customer demographic information on Core System

Identifies customer needs and utilizes product knowledge to recommend solutions

Answers incoming calls and responds to emails promptly

Attends and actively participates in training/committees

Performs other duties as assigned

Qualification

Cash handling experienceCustomer service skillsMicrosoft Office SuiteData entryMath skillsAnalytical skillsMulti-taskingListening skillsAttention to detailOrganizational skillsCommunication skillsInterpersonal skills