Worcester Polytechnic Institute · 1 month ago
Assistant Director of Pre-Collegiate Outreach Programs
Worcester
Full-time
Onsite
Entry, Mid Level
$50K/yr - $55K/yr
2+ years expWorcester Polytechnic Institute is a renowned educational institution seeking an Assistant Director of Pre-Collegiate Outreach Programs. This role involves delivering customer service, managing outreach programs, and overseeing operational support to provide high-quality STEM programming to K-12 youth and their families.
CommunitiesEducationHigher EducationSTEM Education
Responsibilities
Deliver exceptional customer service to students, families, faculty, staff, and community members by providing information about outreach opportunities, registration and application processes, and program policies
Attend evening and weekend programs (outside of business hours) to support outreach programs, undergraduate student events, and institutional events, especially during the summer
Lead the social media presence for the Pre-Collegiate Outreach Office and assist with developing marketing materials to support the office’s digital presence
Liaise with internal stakeholders including Campus Police, Residential Services, International House, Dean of Students, Student Activities, Admissions, and academic departments
Hire, schedule, train, and supervise 5–6 student employees who assist with answering the phone, monitoring the email inbox, and completing office tasks during the academic year
Hire, schedule, train, and supervise summer Program Assistants who provide support for daily tasks and operations during summer programs
Coordinate fairs and events related to summer recruitment programs
Participate in professional networks and related professional development
Function as the liaison to Talent & Inclusion during hiring cycles for the office, which includes more than 300 individuals who engage with the office as temporary employees, student employees, and high school volunteers
Oversee summer tuition assistance for various summer programs. Lead the committee weekly during the application/registration season to approve tuition assistance awards and communicate decisions accordingly
Manage a caseload of applications to the Frontiers program by reviewing assigned applications and following up with students for additional or missing materials
Serve as a liaison to the Bursar and Financial Services to track revenue for programs
Serve as the lead for financial records with the Undergraduate Enrollment Systems Operations team
Serve as part of the summer Professional Staff on-call rotation for one week during the four weeks of residential summer programs, in addition to providing daily support for all summer programs including participants, faculty, teaching assistants, residential program assistants, and others
Monitor and maintain supply procurement for all programs in the Pre-College Outreach Office for more than 100 academic year events and five weeks of summer programming
Performs all other duties and responsibilities as assigned or directed by the supervisor
Qualification
Required
Bachelor's degree
2–4 years of professional experience in an office, corporate, or education environment
Proficiency with Microsoft Office products (Excel, Word, mail merges, etc.) and willingness to learn other computer systems as necessary; experience with Workday and/or Salesforce is a plus
Excellent organizational skills, attention to detail, time management skills, and interpersonal communication skills, with strong verbal and written abilities
Ability to work well under pressure, meet deadlines, and prioritize work
Self-starter with the ability to work independently and collaborate effectively as part of a team
Customer service focused with exceptional diplomacy skills
Valid driver's license required
Flexibility to cover evening and weekend programs as necessary
Preferred
Bilingual skills desirable
Company
Worcester Polytechnic Institute
WPI is a private technological university that offers research facilities and a community of students and members.
1001-5000 employees
H1B Sponsorship
Worcester Polytechnic Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (17)
2023 (15)
2022 (18)
2021 (24)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$63.43MKey Investors
National Science FoundationUS Department of EnergyARPA-E
2025-07-25Grant· $0.4M
2024-09-26Grant· $1M
2024-08-21Grant· $2M
Leadership Team
Beth Phalen
Member Board Of Trustees
Cynthia J. Pellegrino
Director of Human Resources
Recent News
2025-11-12
2025-11-08
Government Technology US
2025-11-04
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