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Brunner & Lay Inc. · 4 months ago

PRODUCT SUPPORT ENGINEER (Mining and Construction)

Springdale, AR, US

Full-time

Onsite

Mid Level

Brunner & Lay Inc. is a global manufacturer of hydraulic and pneumatic tool accessories serving the construction, mining, and demolition industries. The Product Support Engineer is a hands-on role that provides technical support and field testing for consumable tooling used in underground mining and construction applications, ensuring product performance and continuous improvement.

ConstructionIndustrial ManufacturingManufacturing

Responsibilities

Conduct field testing of new and existing consumable tooling to validate performance, reliability, and application fit

Provide on-site technical support to customers, mine supervisors, blasters, and drilling crews to resolve product issues

Work closely with the sales team to support customer trials, product demonstrations, and technical training

Translate field observations and customer feedback into engineering, manufacturing, and quality improvements

Design, revise, and support tooling products throughout the product lifecycle

Coordinate product testing programs, including test methods, data collection, and performance analysis

Prepare technical reports, documentation, and recommendations for internal teams and sales leadership

Support continuous improvement efforts through root cause analysis and corrective actions

Collaborate with Engineering, Quality, Product Management, and Manufacturing to align on product standards

Provide engineering support to the manufacturing plant, including CNC programming support, production setups, tooling, and gauging as needed

Qualification

Mechanical EngineeringMining ExperienceParametric CAD SoftwareProblem-Solving SkillsCommunication Skills

Required

Bachelor's degree in Mechanical, Industrial, Mining Engineering, or related field preferred. Equivalent hands-on technical experience will be considered

Experience in mining, underground drilling, quarry, or industrial manufacturing environments strongly preferred

Prior field experience as a blaster, mine supervisor, drilling lead, or technical specialist is a plus

Strong problem-solving skills with the ability to work directly with end users in demanding environments

Effective verbal and written communication skills

Ability and willingness to work in underground and quarry environments

Willingness to travel extensively throughout North America

Valid driver's license with a satisfactory driving record

Experience with parametric CAD software; Autodesk Inventor preferred