One Bank of Tennessee ยท 1 month ago
Operations Specialist - Call Center
Sparta, TN, US
Full-time
Onsite
Entry Level
$30K/yr - $32K/yr
2+ years expOne Bank of Tennessee is seeking an Operations Specialist - Call Center to ensure the smooth functioning of deposit operations. This role involves managing daily workflows, resolving customer inquiries, and collaborating with teams to enhance service delivery and compliance standards.
Financial Services
Responsibilities
Manage and oversee daily deposit operations activities within the call center environment to ensure accuracy and efficiency
Serve as a point of escalation for complex customer inquiries and operational issues, providing timely resolutions
Qualification
Required
High-school graduate with 2-3 years of customer service experience
Exceptional organization and communication skills
Strong analytical skills with the ability to interpret data and make informed decisions
Preferred
Familiarity with banking regulations
Advanced proficiency in data analysis tools and reporting software
Demonstrated ability to lead process improvement initiatives
Minimum of 2 years experience within a call center or financial services environment
Company
One Bank of Tennessee
For 125 years, we have served Middle and East Tennessee as your neighbors, your friends, and your trusted advisors.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase