IT Field Support Technician I jobs in United States
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Citizens Inc. · 1 month ago

IT Field Support Technician I

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Citizens, Inc. is seeking a highly motivated IT Support Technician to provide technical assistance for computer hardware, software, and network systems. The role involves troubleshooting, maintenance, and configuration of company laptops and related systems, ensuring smooth operations for internal users.

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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for internal technical support requests
Manage and resolve help desk tickets using the company’s ticketing system
Perform troubleshooting remotely and on-site for hardware, software, and network issues
Travel to satellite offices for equipment setup, networking fixes, and office relocations
Maintain clear communication and timely follow-up with users
Create and update technical documentation and user guides
Diagnose and resolve hardware and cabling issues
Build strong customer relationships through professionalism and quality service
Ensure confidentiality of all user and company information

Qualification

Troubleshooting Windows laptopsMicrosoft O365 applicationsCompTIA A+ CertificationBasic office network setupGoogle IT Support CertificateMicrosoft IT Support SpecialistAnalytical skillsOrganizational skillsCritical thinkingCommunication skillsProblem-solving skills

Required

Associate's degree in IT, Computer Science, or related field (or equivalent experience; up to 2 years substitution allowed)
Experience troubleshooting Windows laptops
Working knowledge of Microsoft O365 applications
Strong organizational skills, attention to detail, and critical thinking
Excellent written and verbal communication skills
Ability to manage multiple tasks in a fast-paced environment
Basic office network setup (Ethernet cabling, wall plates, keystone jacks, cable termination)
Ability to research IT issues and recommend solutions
Strong analytical and problem-solving skills
Ability to explain technical concepts in a user-friendly manner
Experience working in a collaborative, team-oriented environment
Valid driver's license and reliable transportation required
Ability to stand, walk, sit for long periods, and lift up to 50 lbs
Frequent bending, reaching, and use of office equipment

Preferred

CompTIA A+ Certification
Google IT Support Professional Certificate
Microsoft IT Support Specialist Professional Certificate
Familiarity with SaaS applications is a plus

Company

Citizens Inc.

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Citizens, Inc.
dateFounded in 1969
location
Austin, Texas, USA
people-size201-500 employees
web-link
http://citizensinc.com

H1B Sponsorship

Citizens Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2019-06-01Non Equity Assistance

Leadership Team

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Jon Stenberg
CEO & President
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J
Jeff Conklin
Chief Financial Officer
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Recent News

Bank Think
Inside Citizens' plan to reimagine itself with AI
2025-12-02
Newsfile
Citizens, Inc. Reports Third Quarter 2025 Financial Results
2025-11-08
Mergers & Acquisitions
Blue Sage-Backed Impact Property Acquires Interior Logic Group’s Property Services Division
2025-11-06
Company data provided by crunchbase