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Cox Enterprises · 1 month ago

Fleet Client Services Specialist II

Oakland CA

Full-time

Onsite

Mid Level

$21.25/hr - $31.92/hr

3+ years exp

Cox Automotive is a leading provider of fleet maintenance services in the United States. They are currently seeking a Fleet Client Services Specialist II to manage maintenance transactions, provide excellent customer service, and ensure effective communication with field operations to enhance customer experience.

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Growth Opportunities

No H1B

Responsibilities

Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician

Timely and accurate documentation and notation in all FSCA systems regarding each customer contact

Providing excellent customer service for all internal and external customer calls

Be professional and establish positive customer rapport

Obtain customers approval for all repairs and services to be performed

Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business

Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience

Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician

Continuously develop and improve company capabilities in Dispatching and Service Scheduling

Additional duties and special projects as assigned

Qualification

Fleet maintenance experienceCustomer service skillsExcel proficiencyOrganizational skillsData entry skillsTrucking industryProblem-solving skillsCommunication skillsTeam collaboration

Required

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization

Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners

Excellent organizational skills and the ability to balance a variety of tasks

Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)

Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful

Ability to work independently and collaboratively within a team environment

Excellent problem-solving skills

Highly organized with exceptional follow-through abilities

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.

Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).