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Soho House & Co · 11 hours ago

Soho Support Coordinator - Bedrooms - Remote/Miami Based

United States

Full-time

Remote

New Grad, Entry Level

Soho House & Co is looking for an experienced Coordinator to join their Soho Support Team. The role involves managing room reservations and ensuring exceptional customer service while maintaining accurate records and meeting company standards.

AssociationConsultingHospitality

Responsibilities

To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines

Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception

To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business

To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence

To undergo any training needed to achieve the above responsibilities

To work to agreed KPIs and adhere to company policies and procedures, whilst delivery service excellence in line with the Soho House ethos

Qualification

OperaReservations experienceCustomer serviceAttention to detailMicrosoft OfficeEnglish proficiencyProblem solvingTime management

Required

Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential

Previous experience with Opera essential

Excellent attention to detail and administration skills

Previous experience of working with high profile/VIP guests

Experience of working in a 5 star/luxury hotel

Problem solving skills and previous experience of managing complaints efficiently

Excellent reading, writing, and oral proficiency in the English language

Excellent time management skills with the ability to prioritize tasks and meet deadlines

Sufficient knowledge of Microsoft Office

Must be able to seize, grasp, turn and hold objects with hands

Must be able to make periodical fast paced movements are required to go from one part of the property to others

Must be able to move, pull, push, carry or lift at least 30 pounds

Must be able to occasionally kneel, bend, crouch and climb is required

Must be able to perform physical activities such as lifting, cleaning, and stooping

Must be able to stand, walk, lift, and bend for long periods of time

Benefits

Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match

Paid Time Off: Full- Time Employees have sick day's + vacation days

Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically

Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability

Learning & Development: An extensive range of internally and externally run courses are available for all employees.

Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.

Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.